Workplace Services Manager

3 weeks ago

Manchester, United Kingdom Interactive Investor Full time

PURPOSE OF ROLE:

Reporting to the Senior Manager – Operational Resilience, this role will own the development and provision of the strategy for workplace services to ensure an business wide. The role holder will be responsible for the setting of our workspace culture, and its subsequent delivery through managing relationships with our external providers, providing leadership of the workplace services team and operational direction to 3rd party team members, recognising our new ways of working.

The role will encompass responsibility for all office locations and associated support including but not limited to premises maintenance, building security, utilities, health & safety and document management, including the management of associated vendors and contracts.

KEY RESPONSIBLITIES:

• Definition and implementation of ii’s premises culture delivering modern and engaging working practices, producing and delivering a forward looking strategy covering ii’s premises that supports the overarching business strategy and objectives

• Responsible for the management of workplace services vendors including cleaning, security, utilities, couriers, archive and postal services

• Responsible for Incident Management for issues affecting site availability and corresponding stakeholder communication

• Implementation and maintenance of all Interactive Investor Estate & Asset information i.e. insurance cover, property details, CAD drawings, lease information, rent details etc.

• Reducing property liabilities, working with third party advisors as needed

• Management and development of the workplace services team

• Develop and maintain strong relationships with key stakeholders to ensure business functions get the most out of our space and features

• Managing all relevant contract reviews, overall performance and suitability, ensuring all outsourced services consistently deliver targets and comply with agreed SLA’s

• Responsible for initial problem/project diagnosis and developing resolution with the most appropriate partner based on severity and complexity

• Adhere to workplace standards for all teams ensuring H&S regimes are complied with along with all other standards and policies

• As subject matter expert, provide consultative support to the leadership team, guiding and advising on how to make the best use of space and services across ii locations, and health, safety and environmental issues affecting the business

• Take ownership of best practice to ensure offices as managed in a sustainable manner, supporting organization sustainability targets

• Ownership of fire marshal and first aid teams, training and rehearsals

• Own the planning and delivery of all Management of small to medium sized workplace-based projects including associated budgets from small works to capital projects

• Maintain the first line of compliance defense by ensuring team adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance

• Maintain the first line of defense by operating risk controls assigned to the individual

• Ensure that roles that they are responsible for are performed by individuals with the appropriate knowledge, skills and expertise and that competence is maintained and assessed.

• Budgetary controls in line with cost centre oversight

Requirements

SKILLS & EXPERIENCE REQUIRED:

Essential Requirements:

• Minimum 5 years’ experience of Facilities Management at Managerial Level

• Proven experience with managing departmental budgets

• Proven and working knowledge of all relevant regulatory standards and regimes applicable

• Relevant Subject Matter expert on industry practices

• Proven knowledge and ability to manage contracts and outsourced services effectively

• Proven experience with managing departmental budgets

• Proven and working knowledge of all relevant regulatory standards and regimes applicable

• Qualified to IOSH Managing Safely or equivalent

• Member grade of the Institute of Workplace and Facilities Management

Desirable Requirements:

• Prince2 Practitioner or equivalent

• Successfully completed IEMA Foundation Certificate in environmental Management or equivalent

PERSONAL ATTRIBUTES:

STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME

The successful candidate will be able to demonstrate the following personal attributes through their application and at interview.

• Strong analytical skills and knowledge to produce persuasive business cases and to understand and use appropriate measures to demonstrate results.

• Ability to problem solve and work independently in a changing and multitasking environment with numerous deadlines

• Excellent written and verbal communicator with the ability to build relationships across the business including executive level

• Ability to work under pressure, with the ability to prioritise, managing multiple items and stakeholders at the same time to tight timeframes whilst remaining calm in sometimes challenging situations

• Highly organised, and self-directed with the ability to work collaboratively with immediate team and wider business.

• Proven and demonstrated ability to think and act strategically, be innovative, create a vision for the future while delivering on business needs

• Ability to work under pressure, implementing change at pace

  • Workplace Services Manager

    3 weeks ago

    Manchester, United Kingdom Interactive Investor Full time

    Description PURPOSE OF ROLE: Reporting to the Senior Manager – Operational Resilience, this role will own the development and provision of the strategy for workplace services to ensure an business wide. The role holder will be responsible for the setting of our workspace culture, and its subsequent delivery through managing relationships with our...

  • Workplace Services Manager

    4 weeks ago

    Manchester, United Kingdom Interactive Investor Plc Full time

    PURPOSE OF ROLE: Reporting to the Senior Manager – Operational Resilience, this role will own the development and provision of the strategy for workplace services to ensure an business wide. The role holder will be responsible for the setting of our workspace culture, and its subsequent delivery through managing relationships with our external providers,...

  • Workplace Assistant

    4 weeks ago

    Manchester, United Kingdom DWF Full time

    The main activities of the Workplace Assistant is to support the Workplace Manager in the operational delivery of workplace management, taking ownership and accountability of all soft services within a designated office space and supporting office, agile and homeworkers. The ongoing role will involve focusing on a proactive approach to providing high...

  • Workplace Assistant

    4 weeks ago

    Manchester, United Kingdom DWF Full time

    The main activities of the Workplace Assistant is to support the Workplace Manager in the operational delivery of workplace management, taking ownership and accountability of all soft services within a designated office space and supporting office, agile and homeworkers. The ongoing role will involve focusing on a proactive approach to providing high...

  • Manager of Services and Facilities

    1 week ago

    Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands Permanent role MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. At MAG, we recognise...

  • Modern Workplace Consultant

    6 days ago

    Manchester, United Kingdom BluetownOnline Ltd Full time

    As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft Office 365 Modern Workplace applications, SharePoint, Power Automate, Power Apps and associated technologies. Our Projects...

  • Workplace Concierge

    4 weeks ago

    Manchester, United Kingdom Mitie Full time

    **Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;** - **Full time - Workplace Concierge**: - **Monday to Friday -...

  • Workplace Engineer

    1 day ago

    Manchester, United Kingdom 83zero Ltd Full time

    An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high-profile clients. The role of AD Engineer is a technical position that requires the individual to possess at least a basic understanding of a wide range of enterprise applications software and technologies, as well as business objectives and...

  • Workplace Engineer

    12 hours ago

    Manchester, United Kingdom 83zero Limited Full time

    An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high-profile clients. The role of AD Engineer is a technical position that requires the individual to possess at least a basic understanding of a wide range of enterprise applications software and technologies, as well as business objectives and...

  • Architectural Assistant

    4 weeks ago

    Manchester, United Kingdom Ridge & Partners LLP Full time

    **Overview**: **Location: Manchester**You will be based at our Manchester city centre office with over 100 staff working in a multidisciplinary workplace environment. You will be part of our talented, growing architecture and interior design team.- We offer a supportive and collaborative Design Team who will help you to develop of your skills.**Role and...

  • Workplace Assistant

    3 weeks ago

    Manchester, United Kingdom Horwich Farrelly Full time

    At HF we do things differently. We recognise the value of our employees and understand that they set us apart from our competitors. So, if you want to experience what life is like at HF, take a look at our Workplace Assistant vacancy within our Legal Operations Department. The team is filled with experienced professionals working in an engaging and...

  • Decarbonisation Transition Manager

    1 week ago

    Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands Permanent role About us: MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270...

  • BPV consulent

    4 days ago

    Manchester, United Kingdom Technology Services Group Full time

    Manchester (Remote) Full time, permanent As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft Office 365 Modern Workplace applications, SharePoint, Power Automate, Power Apps and...

  • BPV consulent

    1 day ago

    Manchester, United Kingdom Technology Services Group Full time

    Manchester (Remote) Full time, permanent As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft Office 365 Modern Workplace applications, SharePoint, Power Automate, Power Apps...

  • BPV consulent

    5 days ago

    Manchester, United Kingdom Technology Services Group Full time

    Manchester (Remote) Full time, permanent As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft Office 365 Modern Workplace applications, SharePoint, Power Automate, Power Apps and...

  • Workplace Liaison

    7 days ago

    Manchester, United Kingdom Integral UK Full time

    **The Role**: **Day to day**: - Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services - Promotes high level of satisfaction among customer/end-users by...

  • Customer Care Officer

    7 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...

  • IT Service Manager

    3 weeks ago

    Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

    IT Service Manager (Applications) page is loaded IT Service Manager (Applications) Apply locations Salford Quays, Manchester time type Full time posted on Posted Yesterday job requisition id R0011267 Responsible for maintaining close working relationships with Service Provider/Service Partner staff; Control and management of regular Service...

  • Workplace Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Latham & Watkins LLP Full time

    About Latham & Watkins: Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect,...

  • Customer Care Representative

    4 weeks ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...