Customer Service Advisor

3 weeks ago

Cardiff, United Kingdom Tate Full time

Customer Service Advisor

Minimum 3-month contract

Hybrid working

£14.02 per hour

Location - Cardiff

Tate are working with a leading energy supplier in the UK to recruit for a customer service advisor in the reading area to come in and hit the ground running. Please look at the below and if you feel that you are experienced for the position please apply and we will get back to you as soon as possible.

What is the Role?

We are searching for Customer Service Advisors to work within our teams across Business Energy. We have several Service Teams that support our customers ranging from both inbound or outbound telephony, to supporting our customers via email and website communications.

If you have experience in a Customer Care, Metering or Collections environment and are looking for an exciting new challenge please click below.

For us it's not just about being good at what you do - it's about enjoying what you do, too - we will encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of.

Experience

Telephony experience is essential for this role, contact centre experience would be advantageous. This is a fast-paced role handling between 40-50 call a day, the right person has to be comfortable handling those volumes daily.

What do I need?

To be successful in this role you'll be able to work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion. Ideally, you'll possess excellent customer service skills within utilities, although training can be provided. Your communication and decision-making skills will be second to none and you'll have excellent attention to detail.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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