Housing Support Worker

1 month ago

Wells, United Kingdom Rethink Mental Illness Full time

We are currently hiring a Housing Support Worker to join our inspiring and friendly Somerset Additional Housing Service Team, Wells – Somerset.

1 x Full-time position available - 9am – 5pm over a 7 days per week Rota.

Rethink Mental Illness are an organisation whose common purpose is to help those who are severely impacted by mental illness. 

Our Keward and Burcott housing services offer a supportive environment that fosters independence and recovery. We help individuals maintain their tenancy while providing access to social activities, education, employment, and training. These services support those at risk of losing or not accessing housing due to mental health issues, vulnerability, or housing-related challenges.

Role Summary:

Working with an allocation of tenants, you will provide a robust, intensive housing management service. Supporting vulnerable individuals who experience mental ill health in promoting independence and empowering sustainment of tenancies.

You will be required to assess the needs and risks of tenants and work in a person centred and personalised manner in order to enable individuals to sustain their tenancy.

The role involves tenancy sign ups and property re-lets, processing referrals, day to day running of a service, and health and safety of the schemes we manage.

Essential skills and experience required for this role:

  • I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment. 
  • I have excellent administration, organisation and planning skills. 
  • I am competent in the use of IT systems including Microsoft applications, email and internet. 
  • I have a good understanding of tenancy/housing management practice, lettings procedures, relevant legislation and current issues within the housing sector.
  • I have a good understanding of Welfare Benefits, Housing Benefit and Universal Credit.

Caring for our people. 

We offer a wide range of support. Some of our benefits include: 

  • PULSE – our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. 
  • Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have an Employee Assistance Programme with access to appointments. 
  • Taking time for you: We work flexibly and we have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. 
  • Planning for the future: We have a contributory pension scheme. 
  • Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
  • £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. 

Who we are? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.” 

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. 

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in ouranti-racist statement. We have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Planwhich demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. 

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do

If you have any questions about the position, please contact - 

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