Customer Team Leader

3 weeks ago

Croydon, United Kingdom Co-op Full time

Closing date: 29-08-2024

Customer Team Leader   Location: Featherbed lane, New Addington, Croydon, CR0 9AS Pay: £14.47 per hour including London allowance Contract: 21 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview
  Full, paid training provided You can now apply for this role using your mobile device (no CV needed)
  You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
  We’re looking for Customer Team Leaders to join our team at Co-op.
  When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. 
  As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
  At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
  What you’ll do
  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts
Why Co-op?
  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 
  • 24/7 employee assistance service
  • YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme
Building an inclusive workplace 
  We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. 
  If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
  We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 
  If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
  You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 
  You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
  As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
 

  • Team Leader

    3 months ago

    Croydon, United Kingdom The Ardonagh Group Full time

    **Team Leader - Croydon** Do you have experience within a **contact centre environment**? Are you looking for the opportunity to take your next step on the career ladder with us? We’re looking for a talented Team Leader to join us in our Croydon office. You will use your knowledge and experience of the **Insurance Industry** to have direct responsibility...

  • Housing Customer Contact Centre Team Leader

    4 weeks ago

    Croydon, United Kingdom Adecco Full time

    Housing Customer Contact Centre Team Leader Public Sector - Local Authority Permanent Full Time - Monday to Friday, 36 hours per week Hybrid Working £40,833 per annumAdecco are currently recruiting for a Housing Customer Contact Centre Team Leader on behalf of our Public Sector client who are based in South London. The Housing Customer Contact Centre...

  • Team Leader

    3 months ago

    Croydon, United Kingdom Mecca Bingo Full time

    Company Description This is a fantastic opportunity to come and be a part of our Croydon Mecca Bingo venue. As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our...

  • Customer Service Team Leader

    3 months ago

    Croydon, United Kingdom Morton Michel Full time

    Job Advert Est. 1960 and specialising in childcare insurance solutions, Morton Michel part of the PIB Group is an exciting organisation to be part of. We have grown to have a presence at over 40 locations across the UK and Europe, with over 4000 employees. With a key focus collaboration, where this is embraced on a daily basis to work together to deliver on...

  • Housing Customer Contact Centre Team Leader

    2 weeks ago

    Croydon, United Kingdom Adecco Full time

    Housing Customer Contact Centre Team LeaderPublic Sector - Local Authority Permanent Full Time - Monday to Friday, 36 hours per weekHybrid Working £40,833 per annumAdecco are currently recruiting for a Housing Customer Contact Centre Team Leader on behalf of our Public Sector client who are based in South London. The Housing Customer Contact Centre Team...

  • Team Leader

    3 months ago

    Croydon, United Kingdom B&Q Full time

    **About the role** **Team Leader** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £29,800.60 (Inclusive of an £2044.77 per annum store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every day, we give our...

  • Housing Customer Contact Centre Team Leader

    2 days ago

    Croydon, United Kingdom Adecco Full time

    Housing Customer Contact Centre Team LeaderPublic Sector - Local Authority Permanent Full Time - Monday to Friday, 36 hours per weekHybrid Working 40,833 per annumAdecco are currently recruiting for a Housing Customer Contact Centre Team Leader on behalf of our Public Sector client who are based in South London. The Housing Customer Contact Centre Team...

  • Service Team Leader

    4 days ago

    Croydon, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service Team Leader - Croydon Monday - Friday (6 am start time) : £28582 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service? Are you passionate about developing your staff to their full potential? Do you possess...

  • Service Team Leader

    4 days ago

    Croydon, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service Team Leader - CroydonMonday - Friday (6 am start time) : £28582 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...

  • Team Leader

    3 months ago

    Croydon, United Kingdom CeX Ltd Full time

    **Retail Team Leaders with a passion for games, DVDs, gadgets and computers** **Location**: Croydon George St **Contracted Hours** : 40 About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile...

  • Repairs Team Leader

    3 months ago

    Croydon, United Kingdom Your Option Services Full time

    **Repairs Team Leader** Your Option Services Ltd carry out disrepair and handyman services for multiple clients across London. We are seeking a Repairs Team Leader to join our team. You will be responsible for supervising team members, supporting residents with reactive repairs and maintenance across various properties; working across a route with a wide...

  • Team Leader

    3 months ago

    Croydon, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week** **Permanent** **Shifts available Monday - Sunday, 5.00am - 10:00pm** **£25,524.80- £28,083.05 (Inclusive of an £2,028.00** per annum, store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Team Leader

    3 months ago

    Croydon, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week** **Permanent** **Shifts available Monday - Sunday, 5.00am - 12.00am** **£23,524.80- £27,083.05 (Inclusive of an £X.XX per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Team Leader

    3 months ago

    Croydon, United Kingdom B&Q Full time

    **About the role** **Full time or Part time - 24-39 hours per week* - **Permanent contract** **Shifts available: Monday - Sunday, 6.00am - 9.00pm** **£23,524.80-£27,083.05** - 39 hours per week for Full Time, Part Time 24 hours per week. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Team Leader

    3 months ago

    Croydon, United Kingdom B&Q Full time

    **About the role** **Full time 39 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£23,524.80- £27,083.05 (Inclusive of an £2,028.00 per annum, store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Team Leader

    3 months ago

    Croydon, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Croydon George St **Contracted hours**: 40 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones,...

  • Customer Service Representative

    2 days ago

    Croydon, Greater London, United Kingdom Team ITG Full time

    About the RoleWe are seeking a highly skilled and customer-focused Account Manager to join our team at Team ITG. As an Account Manager, you will be responsible for delivering exceptional customer service and managing multiple projects with varying deadlines.Key ResponsibilitiesTake ownership of delivering exceptional customer service and ensuring customer...

  • Customer Service Representative

    4 days ago

    Croydon, Greater London, United Kingdom Team ITG Full time

    About the RoleWe are seeking a highly skilled and customer-focused Account Manager to join our team at Team ITG. As an Account Manager, you will be responsible for delivering exceptional customer service and managing multiple projects with varying deadlines.Key ResponsibilitiesTake ownership of delivering exceptional customer service and ensuring customer...

  • Team Leader

    3 months ago

    Croydon, United Kingdom Creams Croydon Full time

    Responsible for the efficient operation of a shift, our Team Leaders are responsible for supervising the staff on their shifts and ensuring that they follow company policies. **The Company** Creams Café is an Italian dessert parlor specializing in authentic Gelato Ice Cream, Crepes, Milkshakes, cakes, and American Waffles. - Work until late on a rota...

  • Housing Contact Centre Team Leader

    4 weeks ago

    Croydon, United Kingdom Ackerman Pierce Ltd Full time

    Housing Contact Centre Team LeaderLocation: CroydonSalary: £42,000 per annum Contract Type: Permanent (36 hours per week)Are you a dynamic leader with a passion for customer service? We are seeking a talented Housing Contact Centre Team Leader to join our team and drive excellence in our Housing Responsive Repairs contact centre.Role Overview:As the Housing...