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Patient Journey Facilitator

3 months ago

Telford, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Job summary

We are excited to announce a rare opportunity to join our wonderful team We have a permanent vacancy within our Patient Journey DepartmentThis Peripatetic Patient Journey Facilitator role will be based at The Princess Royal Hospital, Telford and cross site working may be required. You will need to be flexible and provide additional support to the areas where demand exceeds usual activity or where there is annual leave or short/long term absences.

The successful candidate will need to be dynamic, proactive and personable. You will need to use great communication skills to be the main point of contact relating to the discharge of patients on ward areas, linking in with social care, therapy services for example. It is important that you use your organisational skills to ensure tasks are completed and any concerns are escalated in a timely way.

Ideally, you should have an understanding of SAFER Red2Green approach and the different pathways to ensure the patients' journey is progressed in a timely manner.

Main duties of the job

To provide flexible cover in the event there is a vacant Patient Journey Facilitator post or there is long/short term absence in the team, or to support another Patient Journey Facilitator due to high level of discharges and to work flexibly across the wards as required.

Daily update of database to ensure patients are discharged in a timely manner. Whilst actively seeking to ensure that all patients are managed through their pathway. Where this is not likely to be met; to proactively take steps to ensure that patients investigation and treatment schedules are brought back within target.

To understand the pathway of each individual patient; monitoring their progress and ensuring timely intervention is achieved.

Attend daily board rounds, and identify the patients who require the support of social services, Pathway Zero or any other support service's to facilitate discharge.

Ensure the accuracy of the information available on the Careflow and Patientflow systems and updating/progressing where necessary.

To provide flexible cover in the event there is a vacant Patient Journey Facilitator post or there is long/short term absence in the team, or to support another Patient Journey Facilitator due to high level of discharges and to work flexibly across the wards as required.

About us

The Patient Journey Facilitator's (PJF) role is vital in supporting the wards to ensure patients are discharged in a safe and timely manner. There are 8 Patient Journey Facilitators supporting the wards across the two sites.

The PJF's sit within the Medicine and Emergency Care Division - Patient Journey Department, along with the Medicine Flow Coordinators. The team are supported by the Medicine Operational Managers to provide support to the wards in respect to the patients' journey and their discharge process.

This is a very busy and proactive role, where no two days are the same. The Peripatetic Patient Journey Facilitator role is very diverse. You will work very closely with a range of multi-disciplinary teams (clinical and non-clinical) to ensure that the patient's pathway and planned discharge runs smoothly and effective.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

5 GCSE's / O Levels Grade 4-9 / C+, including English Language and Mathematics

Desirable

Medical Terminology

Experience

Essential

Experience of working within a health environment Data Collection & Validation

Desirable

Understanding of SAFER / Red2Green and Patient Pathways

Knowledge

Essential

MS Office Applications Fully PC Literate Evidence of knowledge of Medical Terminology Ability to work to tight teadlines

Desirable

Hospital IT Systems

Key Competenacies and Behaviours

Essential

Excellent Communication Skills Ability to work on own Initiative Experience of working under pressure and to tight deadlines