Manager - Reception Care Navigator Team

1 day ago

Fleet, United Kingdom Richmond Surgery Full time

Job summary

Anopportunity has arisen for an experienced, enthusiastic and flexible Managerfor our Reception Care Navigation Team to join our successful and busy GPpractice on a full-time basis. This is a Senior position within our practice,and you will be a member of the Management Support Team who work closely withand support our Managing Partner and the Deputy Manager.

This is a full time role requiring a flexible approach to your working day, and hours to ensure full support is provided to the RCN Team. Please ensure you live close enough to warrant applying for this role.

Main duties of the job

You will haveoverall responsibility for the RCN Team (Reception Care Navigator Team)

You will workclosely with the Managing Partner, the Deputy Manager, the Management Support Team and ourGP Partners.

You will guideand support our Senior Reception Care Navigators.

You will overseeour RCN including full involvement with recruitment, training, appraisals andany other HR matters as required by the Management Support Team.

You will maintainthe RCN staff rotas ensuring an adequate daily provision of cover at all timesand arrange additional hours where required.

You willcoordinate and monitor your teams overtime, annual leave and absences.

You will ensure yourRCN team are professional and presentable at all times.

You will ensure yourRCN team are aware of, and follow procedures, protocols and strictconfidentiality at all times.

You will ensure yourRCN team manage all clinical tasks such as:

- triaging and scheduling appointmentsto the appropriate clinical resource;

- the processing of prescriptions timelyand accurately,

- new patient registrations, data entry,

- fully engage and support with seasonal healthcampaigns

-work closely with our inhouse Pharmacy, our CareHomes and all other external professionals who contact or attend the surgery.

Please see Job Specification for full details of responsibilities, skillset and experience.

About us

Richmond Surgery is the lead practice for the Fleet PrimaryCare Network. Established in 1965, 2025will be our 60th year serving our local community.

We currentlyhave 15140 registered patients and operate from a purpose-built premises basedin a quiet suburb of Fleet, Hampshire.

We are a GMS Practicewith 4 full time GP Partners, a Managing Partner and Deputy Practice Manager,Physician Associates, regular Locum GPs, Care Coordinators, Care Navigators,full admin team, nursing team of senior nurses and HCAs, MSK practitioners andMental Health Support workers.

Our clinical system isEMIS Web, together with ICE, and Docman systems. We are, high QoF achievers and rated Good forCQC.

As abusiness we are inventive and forward thinking with excellent patient reviewson NHS Choices. We are a busy surgery, with an independent Pharmacy onsite. All our teams both clinical andadmin are supportive, friendly and work very closely together to ensure theprovision of excellent service to our patients. Commitment to staff welfare is a priority tous and we regularly support all our staff in this area.

Applicantsshould have the relevant primary care experience and be looking for a newchallenge, enjoy managing a team and are confident dealing with the public.

Job description

Job responsibilities

Anopportunity has arisen for an experienced, enthusiastic and flexible Managerfor our Reception Care Navigation Team to join our successful and busy GPpractice on a full-time basis. This is a Senior Position within our practice,and you will be a member of the Management Support Team who work closely withand support our Managing Partner. And Deputy Practice Manager.

Person Specification

Qualifications

Essential

- Educated to A Level standard - Relevant Managerial/Supervisory Experience and Qualification - Minimum 2 years experience of working in a management or supervisory role - Experience of working in a confidential environment - Experience of working with EMIS Web, ICE, Docman, accuRX and other primary care clinical systems

Desirable

- Knowledge of PCN Working

Experience

Essential

Skills and attributes would be: - Proven track record of managing a Reception Care Navigator Team within a healthcare environment, ideally with experience in GP practices. - Knowledge of EMIS web, Docman, ICE and other general practice systems are desirable. - Experience in working in a fast moving and changing environment. - Excellent verbal and written communication skills. - Proven ability to enjoy and multi-task effectively. - The desire and ability to teach and train in a calm, committed, supportive and motivational manner. - Honest, enthusiastic and confident in a Senior Managerial role. - Flexible working attitude with a commitment to personal ongoing CPD - Have the desire and commitment for patient/customer service and your team.

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