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Endoscopy Assistant Service Manager

1 month ago


Harrow, United Kingdom London North West University Healthcare NHS Trust Full time

Job summary

KEY RESPONSIBILITIESThe key responsibilities of the post-holder will include: -o Support for the day-to-day operational management of the serviceo Management of a full and flexible administrative support to the serviceo Management of efficient robust data capture systemso Active contribution to the delivery of "patient centred" servicesThe post-holder will be expected to deputise for the Service Manager(s) when requiredSt Mark's Specific Responsibilitieso Responsible for clinic management across St Mark's, triage, booking, clinic templatesand cashing Line management Endoscopy, POA Team (s).o Support to the Business Managers for DMO1, RTT & Cancer Line manager for the DMO1, RTT Patient Pathway Co-ordinator & Main liaison with Access Out-patient Department/Booking Hub.

Main duties of the job

Operational Main Dutieso Manage personal workload to meet both corporate and personal Prioritise workload in a way that enables the delivery of both important and urgent Manage staff and delegate appropriate tasks, ensuring competence of the staff to which work is Organise staff briefings and meetings as Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver Facilitate collaborative working between all stakeholders inside and outside of the Directorate-this will include both clinical and non-clinical Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust Identify changes that may be required in an area to deliver the service and activelyimplement these changes with the support of the Service Seek to work with a "problem solving approach" in order to identify solutions to challenges in the Produce Monitor and Deliver Key Performance Indicators (KPI's) and attend meetings as Analyse outcome measures and activity data relating to service performance in relation to 18 weeks pathways

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification

Person Specification

Education/ Qualifications, Knowledge & Experience, Skills, Abilities and Attributes, HEART Values

Essential

. Educated to degree level or equivalent knowledge, skills and management experience Previous operational management experience within the acute sector or similarly complex organisation Knowledge and experience of service improvement tools and techniques Proven track record of success in managing change Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues full range of IT skills including Excel and PowerPoint Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions . Ability to analyse and interpret data and statistics activity trends, financial data . Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support Demonstrate commitment to Trust HEART values - Honesty, Equality, Accountability, Respect, and Teamwork

Desirable

o Budget management o Knowledge of Endoscopy Knowledge and effective management of RTT Knowledge and effective management of Cancer pathways

Education/ Qualifications, Knowledge & Experience, Skills, Abilities and Attributes, HEART Values

Essential

Previous operational management experience within the acute sector or similarly complex organisation proven track record of success in managing change Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK Highly self-motivated, conscientious and pays attention to details

Desirable

Knowledge and effective management of Cancer pathways