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Endoscopy Access Administrator

2 months ago

Harrow, United Kingdom London North West University Healthcare NHS Trust Full time

Job summary

The post holder will be part of the Endoscopy Access Team and will be responsible for day to day co-ordination and compiling of waiting lists and adding of patients to these waiting lists.

Action referrals, place on wait list.

To provide comprehensive administrative support to the Endoscopy Department

The ability to work autonomously using your own initiative but adhering to operational procedures and established practices and referring to the supervisors when guidance is needed

To maintain a positive, proactive and professional approach to work at all times

To deal with telephone enquires in an empathetic and productive manner, taking appropriateaction to ensure high patient satisfaction.

To work as part of team to deliver a first class service to patients and users of the Endoscopy service

Actively supporting and contributing to the requirements of the service

To utilise designated operational practices within the specific endoscopy reporting system and trust's systems such as Cerner.

Main duties of the job

To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication

Respond to enquiries and take appropriate action on behalf of the service , either by telephone, personal contact or correspondence, within agreed time limits

Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patients pathwayProvide excellent front of house service when covering Endoscopy receptions

Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors

Provide expert advice on aspects of the patient's care within defined boundaries and limits

Establish and maintain electronic and manual filing systems

Cover other members of the Endoscopy admin team when required which may mean working on other sites

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification

Person Specification

Education/ Qualifications

Essential

Educated with GCSE's grade C or above or equivalent qualifications O Levels

Knowledge & Experience

Essential

Administrative experience in a hospital environment Experience of working to and implementing local policies and procedures Understanding of information governance and confidentiality

Desirable

Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre

Skills, Abilities and Attributes

Essential

Excellent professional and confident communication skills, both written and verbal with the ability to understand and relay complex information to people at all levels Ability to plan and manage own work schedule Self-starter with excellent time management skills and ability the ability to demonstrate initiative

HEART Values

Essential

Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.