Service Manager

Job summary

Kingston CAMHS is multidisciplinary teams specialising in the provision of high-quality assessments and evidence-based treatments for children, young people and their families presenting to the service with moderate to severe mental health problems and with high-risk profiles.

Flexible working:

We are proud to offer agile and flexible working opportunities as part of our new ways of working, and we are happy to talk flexible working at the interview stage.

Career Progression pathways and development opportunities:

We are committed to getting the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.

Main duties of the job

We are looking for an inspiring leader and manager for Kingston CAMHS services. The CAMHS services in Kingston CAMHS include a Single Point of Assessment service, and a T3 service.

The post holder will operationally lead an established Child and Adolescent Mental Health Service and will be required to provide line management support to the Kingston CAMHS T3 and SPA teams as well as liaise with stakeholders including Local Authority, CCG, Education, other statutory agencies, as well as the voluntary sector, within the Borough and elsewhere. There will also be opportunities to carry out mental health assessment work as part of this role.

The successful candidate will have a track record of managing and leading teams in a complex and changing environment.

The Trust will offer training in leadership and management as part of this role.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Tolworth Hospital, Surbiton

To create the very best environment to care for our patients, this site's layout will be transformed in 2026 to add a number of wards to the existing three. Tolworth has a canteen and is near shops, the A3, Tolworth station, and is a bus ride from Surbiton station, with fast connections to Clapham Junction and London Waterloo.

Job description

Job responsibilities

Key Results Areas

To be responsible for the professional management and development of a designated clinical environment, including a T3 CAMHS service and a Single Point of Access service, ensuring the provision of sufficient resources and opportunities to deliver person centred nursing care, involving young persons and carers. To manage the operational aspects of recruitment and deployment of people within a designated area of work. To ensure the training environment is appropriate and robust meeting training needs. To be responsible for the identification of learning and development needs; to plan how these will be met and evaluate the effectiveness for staff and impact on care.

Clinical

To ensure the environment is conducive to recovery and the development of independence. To supervise and critically evaluate the clinical management of service areas as applicable. To work as a member of the MDT in management of care and responses to complex case presentations. To develop measures to ensure that customs, individuality, values, sexuality and spiritual beliefs, activity are respected in supporting the individual to fulfil these. To develop measures to monitor the provision of therapeutic activities, emotional support, and stability to clients to ensure effective engagement whilst maintaining professional boundaries. To create, develop and maintain professional supportive relationships with all members of staff with other professionals and agencies. To empower clinical staff to take on a wider range of clinical roles and responsibilities. To lead on and participate in research and development activities as required, to improve the quality of care.

Communication

To develop tools to ensure the recording of all contacts with service young persons in case notes in line with Trust record keeping policy. To ensure effective communication with young persons, relatives and carers, visitors, staff, and others. To ensure that all communication takes place in a manner that is consistent with legislation, policies, and procedures. To develop measures to improve communications where barriers exist. To ensure that consent to intervention or assessment is sought in a manner that is meaningful to the service user. To communicate with people in a manner that is consistent with their level of understanding, culture, and background.

Quality

To evaluate data from service monitoring against national and local policies and developing project plans to ensure service improvement. To ensure shared decision making with service user involvement in all aspects of their care. To seek contributions and suggestions for the improvement of services. To act upon concerns of others regarding clinical work or work environment. To present a positive image of the services and Trust. To work effectively in own services and as part of the whole organisation. To monitor the availability of supervision and preceptorship. To monitor and regularly audit structures that are in place for effective appraisal, personal development, and performance management. To ensure that care is planned and delivered in a manner that is consistent with the evidence-based practice, policies and procedures and the management of risk.

Risk Assessment

To understand the range of risks potentially faced by the service group. To work in partnership with others to identify and assess the nature, location, and seriousness of the particular risks. To recognise potential crisis situations and act responsively and responsibly, to resolve the situation seeking assistance if required. To be aware of the potential for vulnerability and abuse amongst the young persons/families and using the local policy to inform appropriate personnel in line with safeguarding vulnerable adults and children and Trust policies. To coordinate risk management plans relating to safeguarding adults and children and maintain an accurate record of risk, actions taken and investigations. To oversee the Trust Lone Working Policy ensuring that home visiting, and any autonomous activity is effectively reported and logged. To work with other members of the multi-agency team to plan, monitor and review the effectiveness of the risk management plan. To take all possible precautions to safeguard the welfare and safety of staff, young persons, visitors, and the public, by implementing all policies related to health, safety, security, and risk. To coordinate risk management plans relating to child protection and the protection of vulnerable adults and maintain an accurate record of risk, actions taken and investigations.

Professional/Personal Development

To receive supervision and participate in appraisal and performance development. To ensure attendance at all Trust essential training. To identify personal development needs and set personal development objectives in discussion with reviewer. To monitor the orientation and induction of all staff new to the service. To contribute to the experience of learners To ensure the development of an environment that is conducive to learning, promoting staff development and involvement. To teach qualified and unqualified staff including students in all aspects as required. To evaluate the effectiveness of learning and development, informed by learners. To participate in the Trust professional development strategy.

Management

To manage and provide strategic leadership to senior staff/clinicians including team coordinators and the multi-disciplinary clinical team. To be responsible for the management and development of a designated environment, allocating and providing sufficient resources and opportunities to deliver care, involving service young persons and carers. To work with professional leads and be responsible for the professional aspects of the recruitment, deployment, and management of staff in line with Trust policy. To develop, maintain and monitor service standards and policies. To collect and collate data/information effectively for the purpose of audit, research, and service performance. To lead and participate in the development, interpretation, and implementation of policies. To ensure structures are in place for effective development review, personal development and performance management and audit these regularly. To ensure and monitor that care is assessed and planned in a manner that is consistent with the evidence-based practice, policies and procedures and the management of risk. To take all possible precautions to safeguard the welfare and safety of staff, service young persons, visitors, and the public, by implementing all policies related to health, safety, and risk. To manage a delegated budget for a group of services. To act as an authorised signatory. To act up in the absence of clinical manager. To ensure compliance by self and staff of the Trusts Standing Orders, Standing Financial Instructions, Policies, Procedures and Guidelines, including taking all reasonable steps to manage and promote a healthy working and diverse working environment. To adhere to professional confidentiality standards if appropriate. Person Specification

Training & Qualification

Essential

Management qualification Evidence of continuing Professional Development

Desirable

Clinical/Professional training RMH

Experience

Essential

Demonstrable experience of services management Significant experience in CAMHS Demonstrable experience of managing a range of staff groups Experience of change management

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