Safeguarding Business Support

4 weeks ago

Ipswich, United Kingdom NHS Suffolk and North East Essex ICB Full time

Job summary

Maternity cover - hours.

An exciting opportunity has arisenwithin the Nursing Directorate of the Suffolk and North East Essex ICB for a BusinessSupport role for SNEE Safeguarding.

The post will support the SNEESafeguarding team by providing excellent administrative service and will alsocover for any other administrative duties within the Nursing Directorate asrequired.

The successful candidate will be ahighly motivated, dependable, and flexible person with excellent IT skills, numeracy,communication and interpersonal skills and who is capable of working to a highstandard and adapting to constant change within a sensitive and confidentialrole.

The role is in a busy, challenging anddemanding environment where you will be expected to adapt quickly and use yourinitiative to deal with a variety of challenges.

If you would like further informationor informal discussion about this role, please contact Penny Short at

Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB (due to end in Summer 2024), prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.

Main duties of the job

Toprovide efficient and confidential administrative support to the NursingDirectorate SNEE Safeguarding Team

Toprovide efficient and confidential administrative support with regard toenquiries from staff, patients, and clinicians.

Toco-ordinate diary events and arrange meetings including room bookings, sendinginvitations, agendas and associated paperwork and presentations for allmeetings as required.

Ensureadministration work and correspondence is promptly dealt with, being aware ofsensitive and contentious issues and information. Monitor the progress of anyaction and deadlines to be met. This will include liaising with managers,system partners, clinicians, investigating officer, reviewers, and partneragencies.

Toestablish and maintain office systems and administrative procedures to achievehigh standards of clerical services within theteam.

Tomaintain effective communication and working relationships within the ICB,Social Care and partner agencies to promote effective joint working.

Toreceive, screen and sort incoming emails, dealing with correspondence,including summarising information and advising on priorities/course of action.

Dealing with morecomplex routine and specialist enquiries in a pleasant and helpful manner,communicating relevant information to the correct area, referring to others as appropriate.

About us

The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £ per year, we serve some of the poorest and wealthiest communities in the UK.

In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes

We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.

Job description

Job responsibilities

To support the Nursing Directorate SNEE SafeguardingTeam through the provision of an efficient and comprehensive administrativeservice, including working on own initiative, and being accountable forassigned administrative procedures and specific work projects.

The post-holder will be able to demonstrate a highlevel of organisational skills and a willingness to develop their role withinthis specialist area ensuring that a high-quality support service is developedand maintained

Person Specification

Experience

Essential

Significant administrative experience including initiating and maintaining office systems Demonstrable experience in dealing with the public and with sensitive and confidential information. Implementing and maintaining electronic filing systems Arranging meetings and diary management Knowledge of a range of full administrative procedures Knowledge of IT systems and software programmes such as Outlook, Word, Excel and PowerPoint Understanding of Data Protection Legislation

Desirable

Experience of working in a Health Care environment Awareness of a range of Health Services provisions Knowledge of NHS issues

Skills & Abilities

Essential

Experience or working within a diverse and challenging environment, where priorities change and adjustment to working practices are made. Experience in minute taking of complex formal meetings, ensuring a high degree of accuracy and comprehensiveness Clear communicator with excellent data entry and presentation skills, capable of constructing and delivering clear information Exercise personal judgement when dealing with a wide range of factors/issues that may involve managers, colleagues, stakeholders, and service users Plans and organises own work, resolving conflicting situations Ability to work under pressure and able to multi-task Provide and receive complex information that requires the use of persuasion and negotiation skills Proven organisational and planning skills Accuracy and attention to detail

Other

Essential

Ability to work effectively as part of a wider team Understanding of commitment to equality of opportunity and good working relationships An ability to maintain confidentiality and trust Commitment to continuing personal development

Qualifications

Essential

Educated to NVQ 3/RSA 3 level OR equivalent level of significant previous proven experience.

Personal Attributes

Essential

Good time management, able to meet deadlines Able to use own initiative and know when this is appropriate and when advice should be sought Flexible and adaptable Professional, calm, and efficient manner

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