Business Support

2 months ago


Ipswich, United Kingdom Willis Towers Watson Full time

Business Support - Natural Resources
- Ipswich, GB

June 07, 2023

The Natural Resources Team at WTW is looking for a Business Support Executive.

You will be required to oversee a portfolio of clients ‘post placement / non-contractual’ along with supporting Account Executives and Stakeholders to deliver excellent client service.

This dynamic and developing role is Hybrid with regular attendance in our Ipswich Office.

**The Role**

**Relationship Management**
- Understand the business needs and look for solutions to deliver those needs through the provision of ongoing service
- Investigating / trouble shooting and the ability to see queries through to resolution
- Draw on expertise within the wider Business Unit and across the Group for business as required
- Liaise with account executives and build strong relationships

**Placement Management**
- Work closely and maintain working relationships with key stakeholders
- Ensure compliant processing within internal metric framework
- Ensure accurate loading of data within agreed time and quality standards
- Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai

**Operational and Service Delivery**
- Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
- Deliver high levels of support in line with Natural Resources standard operating procedures for client activity
- Communicate effectively with stakeholders, and others where appropriate to maximise service delivery levels
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies, procedures and all regulatory requirements

**The Requirements**
- Skilled at building effective relationships, at all levels, with key stakeholders
- Proven track record of delivering high levels of business support
- Ability to represent the practice and WTW with integrity and credibility
- Good communication, negotiation, and interpersonal skills
- Able to prioritise, manage deadlines and work under pressure
- Ability to work both independently and as part of the wider team
- Experience of working with and adhering to processes and systems to support client service delivery
- Insurance experience preferable

**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.



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