Digital Operations Assistant

5 months ago

Manchester, United Kingdom Co-op Full time

We’re looking for a Digital Operation Assistant to help us deliver our exciting new food home delivery strategy. If you have a passion for serving our customers and the keen eye for detail we need, we can offer you the chance to build a career and develop your skills with a business that’s using digital to make a difference in communities across the UK.

In this role, you’ll support the Digital Operations Manager in modernising and shaping the future of the way our customers and members shop at the Co-op. We’ve come a long way from where we were, but there’s more work to be done. We’re focusing on technology and how we can improve and automate operations, and what it means for our business. This is a huge, high-profile project. And with so much exciting change happening, it’s never been a better time to join the Co-op.

What you’ll do

• Work with colleagues across the business to promote a more digital-focused and forward-thinking culture, gaining buy-in and explaining the benefits of our digital propositions
• Support with the development and delivery of training materials and tools to educate our store colleagues on how to manage our online customer offer
• Analyse internal data to spot trends and identifying areas for improvement or opportunity in stores
• Support the Digital Operations Manager with all things home delivery

This role will suit people who have


• Good IT skills, you’re interested in technology and can easily adapt and learn new systems and tools
• Excellent communication skills, with the ability to engage with different audiences, from store colleagues up to senior leaders or external partners
• The ability to build relationships with a variety of internal and external partners across the business
• An understanding of how stores work
• The ability to present data in a meaningful and actionable way

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays  A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) Coaching and training to support your career development Wagestream app – giving you access to a percentage of your pay as you earn YuLife app – rewarding you for exercising with discounts and vouchers for your favourite brands

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

Please note that we may close applications for this role early. 

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