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Regional Facilities Manager

4 months ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Regional Facilities Manager - South West


At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

The Regional Facilities Manager is responsible for the contractual and commercial relationships with LGIM clients/agencies, supporting the team by coordinating activities, generating information, and addressing immediate issues. They will oversee a geographically arranged cluster of sites, many of which they will directly manage without an onsite FM. The role involves driving sustainable growth, ensuring statutory compliance, enhancing operational performance, maintaining governance, and fostering the retention and development of the client base. Additionally, the RFM will lead the management and development of employees, ensuring company culture and behaviours are consistently displayed throughout the region, and ensure the delivery of professional and exceptional service to clients in all ventures.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way.

And as a Regional Facilities Manager with Bellrock, you’ll do it by

  • Management of the contract and relationship from a site/portfolio perspective.
  • Interface and liaison with occupiers and key stakeholders
  • Delivery of management reporting analytics Validation of life cycle programme
  • Management of asset strategy per portfolio and development of Asset Management Plans.
  • Measure and monitor satisfaction across your portfolio and provide detailed reporting and analysis on satisfaction trends together with improvement plans.
  • Manage and measure key active objectives are on target.
  • Manage the portfolio operational performance P&L.
  • Manage and measure the budget forecasting and reforecasting process for your portfolio
  • Deliver cost efficiencies
  • Manage, measure and deliver contract specific MI and reporting data for the client organisation
  • Delivery of supplier performance monitored through the balance scorecards
  • Manage supply chain to deliver service excellence and account profitability.
  • Manage contract specific KPI’s ensuring adherence and quality management.
  • Ensure and improve the delivery of service excellence across the portfolio through maximising efficiency and effectiveness, actively sharing best practice across contracts and seeking opportunities for profit improvement and profitable organic growth.
  • Ensure efficient management of the contract’s resources; employees, fleet, suppliers and subcontractors.
  • Deliver a collaborative team ethos
  • Lead on succession planning for the contract and contribute to succession planning
  • Ensure a culture of compliance
  • Carry out initial risk management review across the contract and ensure all key mitigations form part of the contract risk plan
  • Carry out full HSQE activity review and identify areas for improvement
  • Set up a comprehensive risk management review program for the contract
  • Manage the supply chain for your portfolio against the Bellrock Performance Relationship Program.
  • Ensure performance meets the required gold standard levels and drive improvements into the wider PRP program

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Regional Facilities Manager, you’ll need

  • IOSH Managing Safety Certificate
  • Excellent communicator
  • Analytical skills and basic IT skills, such as Word, Excel
  • Experienced Service Management professional
  • Experience of managing 3rd parties and 3rd party delivered services
  • Have or working towards IWFM 3, ILM level 3 in leadership and management or equivalent
  • Min 3 years in a multi-site management role in operations preferred
  • Be accountable for customer experience scores and occupier relationships at tactical/ operational level;
  • Implement Asset Operation /Lifecycle Plans at local level;
  • Be responsible for Facilities Management and Health & Safety (H&S) activity via the supply chain.
  • Have authorisation to spend in line with the overall delegation of authority and Service Charge Budgets;
  • Be responsible for identifying investment opportunities/risks via day-to-day relationships with occupiers and the supply chain within/around assets;
  • Delivery of management reporting and analytics;
  • Occupier liaison and service management
  • Have a facilities management background with a minimum of 3 years’ experience and strong customer service credentials.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work in the South West area including Bristol and Cardiff. Monday to Friday 8:30am to 5:00pm with 1 hour lunch.


What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.



Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.