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3 months ago
Job summary
The NHS is changing. More emphasis on community-based care means there's never been a better time to join us.
We are looking for an enthusiastic and adaptable Administrator to join our Continence Service in Canterbury.
We're a close team but we're never exclusive, if you can bring a professional approach and fresh ideas we would love to hear from you.
Main duties of the job
Could you use your skills and experience to support the NHS to deliver great patient care? Great patient care needs great people to support clinical teams. That's where you come in.
We're always looking for enthusiastic, responsive, and adaptable people to join our outstanding trust. This role is an important one as you'll be using your knowledge, experience and expertise to provide admin support to our hard-working frontline NHS teams.
We put patients first and we expect all of our colleagues to do the same, so although NHS experience isn't a requirement for this role you'll need to share our passion for delivering excellent patient care and keep that passion at the forefront of your professional activity at all times.
The challenges come thick and fast in this role but you'll know that your input is contributing to the excellent experience our patients and service users have every day.
Additional Working Pattern: Monday to Friday either 8am to 4pm or 9am to 5pm
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
Level 3 qualification ( 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
Administrative experience Experience of team working and versatility to take on a variety of tasks
Desirable
NHS administrative experience Experience of handling confidential information Supervision of staff Experience of working with members of the public
Knowledge
Essential
Advanced knowledge and understanding of Microsoft Office packages Outlook, Word, Excel and Powerpoint
Desirable
Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & abilities
Essential
Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Excellent written communication skills Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Excellent attention to detail, accuracy and organisational skills
Desirable
Ability to record accurate minutes of meetings and present to a high standard Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal attributes
Essential
Friendly and approachable manner Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems Ability to be patient and tolerant especially when discussing complex information Ability to be innovative and objective as well as logical in resolving problems Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
Desirable
Ability to travel to diverse sites, Possess a willingness to learn
Ability to manage
Essential
Ability to maintain discretion and confidentiality at all times Ability to plan and organise own workload without direct supervision
Desirable
Ability to cope with pressure during busy periods and act in a professional manner at all times