Senior Product Support Engineer

4 months ago

WottonunderEdge, United Kingdom Renishaw Full time

Job Description

Renishaw’s Group Operations Division is currently seeking to recruit a Senior Product Support engineer. The successful candidate will join an established engineering team to support our diverse range of metrology products and customer solutions across the UK and internationally.

Key duties

Provision of advanced technical support to existing customers via multiple media options.

Production and approval of technical documentation and communications.

Provide support and training of subsidiary service teams and act as a conduit between Renishaw’s service and design teams.

Engagement with product development opportunities and the promotion of a continuous improvement mentality.

Lead own investigation initiatives to enhance the quality of our product support and foster team growth.

Facilitate the dissemination of technical information and communication to subsidiary engineers and end-users.

Provide leadership to a team of engineers, promoting their professional growth and development

Key requirements

Degree qualified (or equivalent) in a STEM discipline.

Knowledge of metrology principles, particularly when applied to the use of CMM & Gauging products.

Demonstrable experience of producing professional technical documentation.

Significant experience in communicating complex ideas effectively both verbally and in writing.

Proven analytical and quantitative problem-solving skills.

Detailed understanding of Renishaw customer’s metrology requirements including typical manufacturing processes.

Practical knowledge in the use of Renishaw metrology software would be beneficial but not essential.

A valid passport ensuring unrestricted travel to and from the UK

A valid UK driving licence.

Person specification

The successful applicant will be self-motivated, accountable, committed to tackling any challenge and disciplined. The individual must be adaptable, logical thinking, well organised, have good communication skills and an aptitude for problem solving. Working well as part of a team is essential.

Location

The role will be based at our New Mills site near Wotton-under-Edge in Gloucestershire.

Benefits 

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.

Please click for further information about our benefits.

Please click for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Time Type:

Full time

Requisition Number:

R7011 Senior Product Support Engineer (Open)

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