Senior Product Support Specialist

7 days ago

WottonunderEdge, Gloucestershire, United Kingdom Renishaw Full time
Job Description

Renishaw's Operations Division is seeking a Senior Product Support Engineer to join an established engineering team. The successful candidate will support our diverse range of metrology products and customer solutions across the UK and internationally.

Key Responsibilities
  • Provide advanced technical support to existing customers via multiple media options.
  • Produce and approve technical documentation and communications.
  • Support and train subsidiary service teams and act as a conduit between Renishaw's service and design teams.
  • Engage with product development opportunities and promote a continuous improvement mentality.
  • Lead own investigation initiatives to enhance the quality of our product support and foster team growth.
  • Facilitate the dissemination of technical information and communication to subsidiary engineers and end-users.
  • Provide leadership to a team of engineers, promoting their professional growth and development.
Requirements
  • Degree qualified (or equivalent) in a STEM discipline.
  • Knowledge of metrology principles, particularly when applied to the use of CMM & Gauging products.
  • Demonstrable experience of producing professional technical documentation.
  • Significant experience in communicating complex ideas effectively both verbally and in writing.
  • Proven analytical and quantitative problem-solving skills.
  • Detailed understanding of Renishaw customer's metrology requirements including typical manufacturing processes.
  • Practical knowledge in the use of Renishaw metrology software would be beneficial but not essential.
  • A valid passport ensuring unrestricted travel to and from the UK.
  • A valid UK driving licence.
Person Specification

The successful applicant will be self-motivated, accountable, committed to tackling any challenge and disciplined. The individual must be adaptable, logical thinking, well organised, have good communication skills and an aptitude for problem solving. Working well as part of a team is essential.

Location

The role will be based at our New Mills site near Wotton-under-Edge in Gloucestershire.

Benefits

When you join Renishaw, we're committed to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres.

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.

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