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IT Support Specialist
2 months ago
Company Overview:
QA is a leading provider of apprenticeships and training programs, dedicated to helping individuals launch their careers in the tech industry.
Job Summary:
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at QA. As a Network Engineer Apprentice, you will play a critical role in providing technical support and maintenance services to our clients.
Key Responsibilities:
- Imaging and installing laptops, desktops, servers, notebooks, and tablets
- Installing and programming various switches, firewalls, routers, and printers
- Working with Desktop Engineers to maintain image libraries
- Troubleshooting software issues with laptops, desktops, servers, notebooks, and tablets
- Acting as an account administrator for various software products
- Assisting with wireless account management
- Providing 365 Help, migrations to and from, day-to-day management
- Troubleshooting network issues
Requirements:
- Excellent knowledge of Windows operating systems
- Familiarity with Active Directory, group policies, and user account management
- Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues efficiently
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively within a team environment
Benefits:
- 25 days holiday, plus bank holidays and an additional holiday purchase scheme
- Private medical scheme (after 1 year's service)
- Plenty of free parking
- Access to a huge range of discounts to help you save money across hundreds of the UK's favourite high-street and online retailers
- Access to 24/7 support and counselling as well as personal, emotional, and financial wellbeing tools
- Online GP
- Pension scheme with Aviva (subject to qualifying criteria)
- Life assurance
Future Prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
