IT Support Specialist

4 weeks ago


WottonunderEdge, Gloucestershire, United Kingdom QA Full time
Job Title: IT Apprentice

QA is seeking an IT Apprentice to join our team at Eastwood Park, a state-of-the-art training centre located in the beautiful South Gloucestershire countryside.

Job Summary:

We are looking for a motivated and enthusiastic individual to join our apprenticeship program. As an IT Apprentice, you will provide software and hardware support for our colleagues, as well as account management support. You will also work on supporting our company server and hardware infrastructure, software for this hardware, and other various enterprise-level software used by the business.

Key Responsibilities:
  • Imaging laptops, desktops, servers, notebooks, and tablets
  • Installing laptops, desktops, servers, notebooks, and tablets on site
  • Installing cabling, CAT5, CAT6A, CAT7, and OS2, OM4 fibre
  • Installing and programming various switches, firewalls, routers, and printers
  • Troubleshooting software issues with laptops, desktops, servers, notebooks, and tablets
  • Acting as an account admin for various software products
  • Assisting with wireless account management
  • 365 Help, migrations to and from, day-to-day management
  • Troubleshooting network issues
Requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Benefits:
  • 25 days holiday, plus bank holidays and an additional holiday purchase scheme
  • Private medical scheme (after 1 year's service)
  • Plenty of free parking
  • Access to a huge range of discounts to help you save money across hundreds of the UK's favourite high-street and online retailers
  • Access to 24/7 support and counselling as well as personal, emotional, and financial wellbeing tools
  • Online GP
  • Pension scheme with Aviva (subject to qualifying criteria)
  • Life assurance
Future Prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.



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