Raman Spectroscopy Support Specialist

3 weeks ago

WottonunderEdge, Gloucestershire, United Kingdom Renishaw Full time

Job Description

Raman spectroscopy specialist needed to ensure complete satisfaction with Raman instrumentation. This position presents extensive travel opportunities supporting customers throughout North America.

Principal Duties & Responsibilities

  1. Install, repair, and maintain Raman microscopes and accessories in the USA, Canada, and Mexico
  2. Diagnose faults with instruments both remotely and on customer site
  3. Provide customer training on the use and maintenance of Raman instrumentation
  4. Provide technical support to customers using phone, video conferencing, and e-mail
  5. Maintain regular and professional communication with customers throughout service events, including schedule, status, and cost
  6. Act as communication link between customer and company to ensure effective service delivery
  7. Assemble parts for orders and prepare instruments for shipment
  8. Schedule and organize travel to customer sites
  9. Complete service reports, expense reports, and other administrative tasks in an accurate and timely manner

Qualifications

Education and Experience:

  • Bachelor of Science in Mechanical Engineering, or Engineer Technology equivalent, Physics, Chemistry, Electrical, Mechanical, or Optical Engineering, or professional equivalent (3-5 years of experience)
  • This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Knowledge, Skills and Abilities, Competencies

  • Understanding of electronic, optical, and mechanical principles
  • Understanding of electrical, optical, and mechanical components, including CCD detectors, motors, reference switches, lasers, and optical microscopes
  • An organized and logical approach to troubleshooting complex opto-mechanical systems
  • Competence with Window-based computer systems
  • Manual dexterity with the physical ability to install and align optical systems in a laboratory environment
  • Ability to work independently and with minimal supervision
  • Good time-management and commitment to completing assigned work
  • Strong Interpersonal skills, Verbal, Written, Conflict-management

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental, and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays, and an employee assistance program.

Employment Type:

Regular

Time Type:

Full time

Requisition Number:

R6697 Service & Support Engineer-Raman Spectroscopy (Open)

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