Senior Service Designer

2 weeks ago

London, United Kingdom Faculty Full time

About the role

Within the Government Practice our mission is to constantly improve the delivery of public services through the development of cutting-edge AI products which get used at scale by government organisations in the UK and beyond.

We are fortunate enough to get to work on some of the most socially impactful and important applications of AI across Government: our work includes building services to tackle the proliferation of online disinformation, to predict and prioritise patient flows in stretched A&E departments, and tools that detect key safety-related phrases in rail industry communications.

We pride ourselves in using the most appropriate data science tools for the task in hand, but our expertise stretches into the very latest Large Language Models and generative AI - Faculty is OpenAI’s first technical systems integration partner and only European partner.

Excitingly, as the Government has grown in its maturity for using AI, increasingly our job is to deploy AI in products and services which are used at scale and as a critical part of public service delivery. This means ensuring excellent user research, design skills, and robust product management is applied to how AI systems get built and deployed for users.

We’re growing our in-house digital service team as the Government broadens its use of data science within core digital services. You’ll be playing a key role in helping us architect how we use service design methods in a field as fast moving and profound as AI.

What you'll be doing

As a Senior Service Designer you will be responsible for the end-to-end user centred design of AI enabled products and services with government contexts. You will work as part of a multi disciplinary team collaborating with data scientists, machine learning engineers, researchers and engagement managers. You will lead effective discovery activities; identifying user needs, translating findings into actionable opportunities as well as creating technically meaningful content to communicate with the wider team and stakeholders. 

This work will enable the development of cutting-edge, safe and robust deployable AI technology in critical government contexts to be used by both civil servants and the public. Key responsibilities are to:

Analyse and interpret user needs as well as business objectives in highly complex service areas

Lead on design and research activities to map user journeys and flows as well as develop concepts and service blueprints that help reimagine how we can deliver AI enabled services end-to-end

Help to define the vision and outcomes for products, services or programmes, shaping strategy and influencing long-lasting change

Collaborate closely with the technical team to design practical solutions to pain points; rapidly designing and testing prototypes with service users

Create high quality visualisations, based on a strong understanding of UX design principles as well as the Faculty brand.

Take an active role in the design guild, contributing to scaling the design and product capability across the company

Contribute to and help grow our design system and the design vision for Faculty

Who we are looking for

Knowledge of the Government Service Standard, and the processes that underpin this 

A creative, empathetic team player who can inspire and motivate others

Experience in carrying out the end-to-end design process independently, with examples of activities that span across product and service strategy, user research, UX, and UI.

A portfolio showcasing a range of projects, with examples of your design process and artefacts you produced along the way.

Examples of work where you have done discovery and research to understand a complex problem and then synthesised your findings to come up with design solutions.

Knowledge of prototyping and design tools. We use Lucid and FigJam, but are quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before.

Excellent verbal, written, and visual / presentation communication skills.

Confidence in building and managing strong stakeholder relationships both within Faculty and with customers.

Interest in working on 0-1 product development.

Interest in a quantitative discipline, like mathematics or computer science would be nice but not essential.

Experience in working with data heavy products and data visualisation experience.

What we can offer you

The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions.

Faculty is the professional challenge of a lifetime. You’ll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you’ll learn something new from everyone you meet. You’ll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally.

Fostering talent is one of our core values, it’s built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.

  • Service Designer

    4 weeks ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract: Permanent Working hours: 35 hours...

  • Senior Service Designer

    1 month ago

    London, United Kingdom Concept Resourcing Full time

    Senior Service Designer London, Bristol OR Manchester (1 day per week on site) Day rates: £650-£700 per day 6 months INSIDE IR35 Concept Resourcing are looking for a Senior Service Designer to join a Central Government client based in London/Bristol OR Manchester. This is an initial 6 month contract with a possible extension. The role is INSIDE IR35. Day...

  • Senior UX Designer- Senior Service Designer

    1 month ago

    London, United Kingdom RedCat Solutions Ltd Full time

    We are looking for a Senior UX Designer to join one of the largest banks in the UK designing incredible experiences over their entire customer estate. You will be leading the design of products within the digital banking space, working closely with product managers and engineering leads. You will be responsible for embedding design thinking at every step...

  • Senior UX Designer- Senior Service Designer

    1 week ago

    London, United Kingdom RedCat Solutions Ltd Full time

    We are looking for a Senior UX Designer to join one of the largest banks in the UK designing incredible experiences over their entire customer estate. You will be leading the design of products within the digital banking space, working closely with product managers and engineering leads. You will be responsible for embedding design thinking at every step...

  • Senior Service Designer

    1 week ago

    London, United Kingdom Cyber-Duck Full time

    **Your Mission**: Together, we transform digital. Now, we’re looking for you - our new Senior Service Designer. You’ll have the opportunity to work with a top-notch team including our Project Management Office (PMO), UX Designers, Software Developers and Marketers. **About Cyber-Duck**: For over 15 years, Cyber-Duck has delivered impactful change for...

  • Senior Service Designer

    2 months ago

    London, United Kingdom Plutus Full time

    BPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...

  • Senior Service Designer

    2 days ago

    London, United Kingdom Plutus Full time

    BPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...

  • Senior Service Designer

    2 weeks ago

    London, United Kingdom NRG Resourcing Ltd Full time

    Senior Service Designer – (contract)– SC Cleared 3-month Contract (rolling) --- £600 - £650 Per day inside IR35 The Role You will take on the challenge of addressing intricate service issues encountered by our clients. Your responsibilities will involve thoroughly examining, outlining, and formulating the complete service journey, encompassing both...

  • Service Designer

    2 days ago

    London, United Kingdom Plutus Full time

    BPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...

  • Service Designer

    2 days ago

    London, United Kingdom Plutus Full time

    BPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...

  • Senior Service Designer

    7 days ago

    London, Greater London, United Kingdom Takeaway Full time

    Ready for a ChallengeThen Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery...

  • Senior Service Designer

    1 month ago

    London, United Kingdom Department of Health and Social Care Full time

    **Details**: **Reference number**: - 349770**Salary**: - £53,116- Leeds: £53,116 London: £57,114- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent - Loan - Secondment**Length of employment**: - This role is being advertised on a permanent basis. If preferable, Loan or...

  • Senior Service Designer

    2 weeks ago

    London, United Kingdom Takeaway Full time

    Ready for a ChallengeThen Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of...

  • Senior Service Designer

    6 days ago

    London, United Kingdom Stealth iT Recruitment Full time

    Job:Senior Service DesignernSalary:Up to £70k + excellent bonus & benefits package (medical and life assurance)nJob Type:Permanent/Full timenLocation:Remote with occasional travel to client site if/when requiredI'm working with my management consultant client, a winner at the Glassdoor Employees’ Choice Awards for the 4th year running, placing in the top...

  • Senior Service Designer

    1 month ago

    London, United Kingdom Designit Full time

    **Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills?** We believe in teamwork, fun, complex projects, and simple solutions. How about you? We're looking for a like-minded Senior Service Designer with the experience, passion, and skills to help us rid the world of crappy design - one project at a...

  • Kitchen Designer

    6 days ago

    London, United Kingdom Designer Recruitment Limited Full time

    **Designer Recruitment are working on an exciting new project offering Kitchen Designers in the UK an opportunity to work in Australia. This would be a fully sponsored role and our client would conduct all necessary paperwork on your behalf. What a fantastic chance to do the job you love in one of the world's most sought-after travel destinations.** This is...

  • Service Designer

    4 days ago

    London, United Kingdom (1387) IBM Service Centre UK Limited Full time

    Introduction In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...

  • Senior Service Designer

    7 days ago

    London, United Kingdom Stealth iT Recruitment Full time

    Job: Senior Service DesignerSalary: Up to £70k + excellent bonus & benefits package (medical and life assurance)Job Type: Permanent/Full timeLocation: Remote with occasional travel to client site if/when requiredI'm working with my management consultant client, a winner at the Glassdoor Employees’ Choice Awards for the 4th year running, placing in the top...

  • Senior Service Designer

    2 months ago

    London, United Kingdom Netcompany Full time

    Company Description Netcompany is one of the fastest growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organizations in the world. Our vision is to be the leading digital challenger in Europe,...

  • Senior Professional

    1 month ago

    London, United Kingdom Just Eat Takeaway.com Full time

    About this role:The Service Design Team is small but has a high impact across the UX team and product and tech. Service Designers play a vital role in exploring ambiguous opportunity areas as a part of the Global Product & Technology Team’s Incubator area - exploring new strategic bets that Just Eat Takeaway could go after as a part of its innovation...