Employee Relations Case Manager
7 months ago
Our mission is to ensure fairness in our global workplace while managing employee-related risk to the firm.
Employee Relations (ER) is a team of advisors who work to support our employees across all regions on sensitive and difficult employee relations matters.
As an Employee Relations Case Manager – Associate you will provide a service that is employee-focused and take a coaching approach to solving issues while also being commercially focused, practical, and legally compliant.
Job responsibilities
Case Management: Execution of ER Support Case Management in Europe, the Middle East and Africa (EMEA) in a timely and efficient manner to include informal resolution, formal performance management, capability management and other global Support related activities Provides judgement/identifying solutions for complex/sensitive employee related matters across EMEA, primarily United Kingdom Possess an understanding of issues affecting Employee Relations internally, . legal restrictions, case management operational standards, etc. Developing appropriate strategies to support business growth whilst ensuring adherence to operational standards and regulatory compliance. Conflict Resolution – support in addressing conflicts that arise in the workplace, striving to resolve them in a positive manner that facilitates resolution for all parties Human Resources (HR) Policies and Procedures – proactively providing guidance/training (as appropriate) to HR Partners, managers and employees and other HR stakeholders on the review, interpretation and dispositioning of matters relating to HR policies and procedures. Process Improvement – demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services.Required qualifications, capabilities, and skills
Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner, ideally within a global, matrixed, and complex business General knowledge of UK/EMEA employment laws and regulations Understanding of financial and HR related industry trends and applies them in decision making, where appropriate Strong analytical, fact based decision-making skills combined with the ability to think innovatively Possesses a risk and control mindset; follows published and tracking activities related to carrying out key responsibilities Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction Applies technical knowledge and business acumen to fact pattern and determines appropriate solutionPreferred qualifications, capabilities and skill
Undergraduate Degree or CIPD qualifications-
Collections case handler
1 month ago
Midlothian, United Kingdom Business Stream Full timeGot a knack for negotiating? You could be our next can-do Collections Case Handler. Get the best outcomes for us and our customers. What makes you just right for us? We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll already...
-
Night Manager
7 months ago
Midlothian, United Kingdom Marriott International Full timeJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and...
-
Key customer case owner
1 month ago
Midlothian, United Kingdom Business Stream Full timeDo you have a passion for providing outstanding service? You could be a vital part of the team responsible for managing and servicing Business Stream’s highest profile and most profitable customers across the UK. We need someone with a proven a track record of successfully building positive and productive relationships with all stakeholders, including...
-
Midlothian, United Kingdom JPMorgan Chase & Co. Full timeJob Summary: Are you looking for a new career opportunity to lead a financial crime prevention Quality Control team? As a Financial Crime Escalations Quality Control Team Leader in our Financial Crime team, you will be responsible for the day-to-day management of the quality control team, and responsible for the quality reviews of relationship review...
-
Integrated Governance Manager
6 months ago
Midlothian, United Kingdom Spire Healthcare Full timeIntegrated Governance Manager | Spire Shawfair Park Hospital | Full Time | 12 Month Fixed Term Contract | Competitive Salary and Benefits Package Spire Shawfair Park Hospital has a great opportunity for an enthusiastic and hard-working Integrated Governance Manager to lead on compliance activities in conjunction with the HD, DOCS and departmental...
-
Occupational Health Adviser
6 months ago
Midlothian, United Kingdom Leonardo UK Ltd Full time**Occupational Health Advisor Edinburgh** **Leonardo is one of the UK’s leading aerospace companies. We place value in our people and recognise that good health and wellbeing is critical for our business. An exciting opportunity has arisen to join our in house dynamic and motivated UK People Health & Wellbeing Team. You will be able to make a difference...
-
Financial Crime Escalations Quality Control Analyst
6 months ago
Midlothian, United Kingdom JPMorgan Chase & Co. Full timePromote financial crime prevention as an analyst, reviewing the quality of escalated cases, managing stakeholder and providing feedback. Job Summary: As a Financial Crime Escalations Quality Control Analyst in our Financial Crime team, you will be responsible for conducting comprehensive quality reviews of relationship review cases related to...
-
Midlothian, United Kingdom Business Stream Full timeAbout the Role As Interim Senior Human Resources Operations Manager, you will be responsible for driving the implementation and delivery of best-in-class people management operations, processes and procedures. You will work closely with the People Director, Learning and Development Manager, other function heads, and teams to deliver against the business...
-
Room Service Team Leader
7 months ago
Midlothian, United Kingdom Spire Healthcare Full timeRoom Service Team Lead | Murrayfield Hospital - Edinburgh | Full time | £28,500 Spire Murrayfield Hospital is looking for a Room Service Team Lead to support the running of the pantry and hotel services department. Duties and responsibilities: To work in close liaison with the clinical staff dealing with the varying needs of the hospital in...
-
Fraud Specialist
7 months ago
Midlothian, United Kingdom JPMorgan Chase & Co. Full timeAt Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. As a Fraud Specialist within the First Party Fraud team, you will play a crucial role in our operations. Your investigative skills will be put to use as you manage...
-
Financial Crime Investigations Team Lead
6 months ago
Midlothian, United Kingdom JPMorgan Chase & Co. Full timeAre you an experienced Team Leader in the Financial Crime Investigations area and looking for your next career opportunity? Job Summary: As a Financial Crime Investigations Team Lead within Financial Crime Operations Investigations, you will have oversight of Investigators and their investigations/case management. You will ensure any identified...
-
Sustainability Controller
7 months ago
Midlothian, United Kingdom Leonardo UK Ltd Full time**_ The opportunity:_** An excellent opportunity to join the Leonardo Finance team as it builds it’s capability to support the growth in requirements around ESG and Sustainability. The role will help frame the Governance and Reporting requirements for Sustainability (ESG) in it’s UK business. This will work alongside Functional and Divisional teams...
-
Senior Business Growth Specialist
3 weeks ago
Midlothian, United Kingdom Pinsent Masons Full timePinsent Masons is an award-winning firm that values its employees' ideas and provides opportunities for growth. We're seeking a Business Development Assistant Professional who can work collaboratively with our team to achieve our ambitious strategy. The ideal candidate will have degree-level qualifications or equivalent experience.The salary for this role is...
-
Account Manager
6 months ago
Midlothian, United Kingdom IQVIA Full timeAccount Manager - Pharmaceutical and Medical Devices Location: We are seeking an experienced and results-driven Account Manager to join our client’s team. As an Account Manager, you will play a crucial role in achieving sales budgets within your defined territory. This is a fantastic opportunity to join a company that fosters innovation, encourages...
-
Research Fellow
4 weeks ago
Midlothian, United Kingdom The University of Edinburgh Full timeJob Summary:We are seeking a highly skilled and motivated Research Fellow to join our team at The University of Edinburgh. The successful candidate will lead on Work Package 1 of the UKRI-funded project 'Planetary Networks of the Artificial Intelligence Systems', focusing on surveys and interviews with firms and start-ups to understand data work value...
-
Recruitment Coordinator
6 months ago
Midlothian, United Kingdom Marriott International Full timeHuman Resources Coordinator Coordinate Recruitment activities across the cluster of hotels. Manage online job vacancies - posting positions, creating job offers, hiring candidates. Liase with hiring managers and HR leaders/ coordinators across the hotels to ensure an effective recruitment process and tailor services to specific needs of each unit. ...
-
Casual Kitchen Steward
7 months ago
Midlothian, United Kingdom Marriott International Full timePOSITION SUMMARY Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning...
-
Midlothian, United Kingdom The University of Edinburgh Full timeThe Opportunity:Child sexual exploitation and abuse (CSEA) is a global problem that requires a global response. However, the lack of reliable and comprehensive data relating to CSEA is a major inhibitor to developing more effective and evidence driven prevention and response strategies and policies. Many gaps in the evidence-base around the prevalence and...
-
Financial Crime Quality Control Analyst
7 months ago
Midlothian, United Kingdom JPMorgan Chase & Co. Full timeBoost quality control as a Financial Crime Analyst, conducting thorough reviews and ensuring policy compliance. Job Summary: If you are analytical and quality-focused, whilst able to demonstrate flexibility and operate in a changeable environment, then you have found the right team. As a Financial Crime Operations Investigations Quality Control Analyst...
-
Maritime Infrastructure Specialist
4 weeks ago
Midlothian, United Kingdom Arup Full timeAbout ArupArup is a global firm that helps clients plan and develop business cases for growth and investment. We are leading the transformation of ports as critical supply chain hubs to support the clean energy future. Our team provides end-to-end services, working as long-term partners to clients to successfully deliver their projects and find sustainable...