Product Support Engineer

4 weeks ago

WottonunderEdge, United Kingdom Renishaw Full time

Job Description

We are currently seeking to recruit a product support engineer for our CMM and Gauging product range. Our advanced technology is widely applied within the most diverse, demanding and technologically advanced engineering sectors including, but not limited to, manufacturing, aerospace, automotive and medical.

The successful candidate will join a continuously growing engineering team to support a diverse range of Renishaw products and customer solutions across the UK and Renishaw’s global subsidiary offices in 74 countries.

Responsibilities

Provision of technical support to existing customers via multiple media options

Production of technical documentation and communications

Support and training of subsidiary service teams and acting as a conduit between the service and design teams

Engagement with product development opportunities and the promotion of a continuous improvement mentality

Expected to use initiative to improve service response

Supporting the flow of technical information and communications outward to subsidiary engineers and end users

Key requirements

Degree qualified in Mechanical or Electronic engineering

Ability to produce professional technical documentation

Ability to communicate complex ideas effectively both verbally and in writing

Good analytical and quantitative problem-solving skills

Ability to work collaboratively in a team environment

An understanding of customer requirements including typical manufacturing processes

Good commercial awareness

A valid passport ensuring unrestricted travel to and from the UK

A valid UK driving licence

Desirable requirements

Experience in continuous improvement

Knowledge of metrology principles, particularly when applied to the use of a CMM

Practical expertise in the use of CMM metrology software

Person specification

The successful applicant will be self-motivated, accountable, committed to tackling any challenge and disciplined. The individual must be adaptable, logical thinking, well organised, have good communication skills and an aptitude for problem solving. Working well as part of a team is essential.

Location

The role will be based at our New Mills site near Wotton-under-Edge in Gloucestershire.

Benefits 

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybridworking policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.

Please click for further information about our benefits.

Please click for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Time Type:

Full time

Requisition Number:

R3509 Product Support Engineer (Open)

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