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Support Engineer

3 months ago

WottonunderEdge, Gloucestershire, United Kingdom Renishaw Full time

Job Description

Renishaw's Additive Manufacturing systems are designed to produce complex parts and components using additive manufacturing (also known as 3D printing) technology.

These technologies include laser powder bed fusion (LPBF), which uses a laser to melt and fuse metal powders onto a substrate with instant, ultra-high accuracy, straight from a CAD design.

In addition to its Additive Manufacturing systems, Renishaw also offers software and support services to help customers optimize their manufacturing processes and achieve the highest quality results.

We're recruiting a Support Engineer to be based in Spain, ideally in the Basque Country, to join our team. As a Support Engineer at Renishaw, you'll ensure a high standard of service and support is provided to every AM customer, enabling them to maximise the benefits expected from their investment.

Responsibilities

Installation and commissioning of AM systems.Providing of training and support for customer AM machine operators, both on site and remotely.Scheduled service and maintenance for the Renishaw AM product line. This will include maintenance of and upgrades to electronic, mechanical, software and optical assemblies.Customer repairs call out, on site diagnostics, fault finding and calibration services.Product testing, performance measurement, data collection and report writing.Customer relationship managementService visits to be carried out in a timely manner in line with company expectations.Ensure expenses and timesheets are submitted on time.Always adhere to PPE requirements.

Key requirements

Previous Support Service engineering background, preferably with experience in the service, maintenance, repair, or assembly/manufacturing of AM, CNC, robotic/automation machines.A high-level diploma or degree in a technical discipline (mechanical, electrical or machine automation).Full European driving license.Frequent travel across Spain and Portugal and occasionally to UK base (Miskin, South Wales) for training requirements.

Desirable requirements

Experience in testing/calibration of mechanical, electrical, and optical systems.Experience of onsite installation, commissioning, and training.Ability to read, understand and translate mechanical, electrical, pneumatic, hydraulic schematic and mechanical assembly drawings and instructions.Experience of working with high and low voltage circuitry.Excellent written and verbal communication skills with experience in customer service and support.

Person specification

As the successful candidate for this post, you'll be someone who's self-motivated, with both written and verbal communication skills. You'll show a methodical and systematic approach to problem solving, with the ability to remain calm and confident in high pressure customer facing environments. You'll also be an organised planner that can demonstrate adaptability when unplanned events occur, whilst having a flexible demeanour with regards to regular travel and working in different locations.

What we offer:

Permanent contractFull-time contractSalary according to profile​Company carLocation: SpainImmediate starting

and additional benefits, such as:

• Discretionary annual bonus

• Training customized initiatives

• Long-term opportunities for professional development in an international company

• Referral program with paid compensation

• Online wellbeing benefits to ensure mental well-being

• A collaborative and inclusive culture of sharing and teamwork