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Senior Pitching Systems Executive

3 months ago

London, United Kingdom Herbert Smith Freehills Full time
JOB DESCRIPTION

About Herbert Smith Freehills

As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.

We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.


The Opportunity

The Opportunity:

Primary Objectives:

The Senior Pitching Systems Executive plays a pivotal role in the strategic enhancement of the central global pitching function and directory submissions processes at HSF. This individual will be responsible for:

managing delivery of our pitching infrastructure, systems, and practices  managing our directories strategy, including internal and external stakeholder communication, infrastructure, systems, and practices  developing and managing a Pitching Centre of Excellence change and communications plan

This individual must be able to demonstrate proactive leadership, ensuring excellence and innovation across all areas of responsibility.


Key internal relationships

Collaborates closely with the Head of Pitching, Pitching Managers, Information Technology, Practice Area BD, Office BD, Regional BD, Sector BD, CRMs, Design, Marketing, Pricing, Research and other relevant stakeholders. Regularly engages with partners, lawyers, sector lead partners, Diversity & Inclusion, Responsible Business, Business Finance, General Counsel & Risk, Knowledge & Learning and other relevant subject matter experts to promote and ensure pitching practices are embedded across the firm.


Key external relationships

Establish and maintain relationships with Foundation Software Group/Litera, QorusDocs and Datamatics. Regularly liaise with Directories/League tables/Awards providers to ensure firm achievements are recognised and celebrated appropriately in the industry.


Key Responsibilities:


The Senior Pitching Systems Executive role will predominantly support/work with the following platforms/applications:

Foundation (the firm's credentials system) QorusDocs (the firm's pitch automation software) The Pitch Log & Library / Panel tracker (SharePoint list) SharePoint 365 hubs/libraries Microsoft Power Automate PowerBI/reporting Chambers BI tool. Proactively deliver a prompt and effective service across all global pitching systems, including responsibility for daily processes and general maintenance  Lead on the execution and ongoing enhancement of the firm's global pitching automation features, making sure they are integrated and maintained smoothly Be the subject matter expert, providing guidance to end-users, enhancing their understanding and utilisation of pitching systems to achieve optimal outcomes Drive the ownership and strategic management of the standard content library and processes, ensuring they reflect the firm's high standards and are leveraged effectively across all pitching activities Act as first line support for all pitching/directories system/queries and manage all daily support tasks Work together with Pitching Managers and Pitching Systems Manager to develop and execute a communication plan – including exploring opportunities to introduce new ways to engage with users; playing an active role in spotting opportunities to improve communications; proactively identifying potential communications subjects; managing the ongoing communications plan; coordinating production of newsletters  Coordinate and support team profile raising initiatives including systems-focused workshops and training events and supporting systems-focused workshops/events Analyse the performance of systems and related activities and drive better user engagement  Develop and launch reports to the business to provide a deeper understanding of the pitching activities and return on investment of pitches using PowerBI to produce global dashboards  Identify and drive opportunities to enhance our data management processes and data integrity by supporting key stakeholders to perform health checks on lists and data sets, and encouraging those stakeholders to automate or enhance legacy data practices that are now outdated Oversee the global and national directory submissions process, proactively identifying opportunities, analysing results and devising strategies to improve firm and lawyer rankings  Foster a culture of excellence, innovation, and continuous learning amongst pitching professionals and lawyers Provide ad-hoc assistance to Pitch Manager(s) where required, for example RFI questionnaires and portal management Provide presentations and training on pitching systems to relevant stakeholders, including developing training materials/resources Review and/or test new systems releases/changes/functionality and provide feedback to the Pitching Systems Manager/IT/the vendor, where required Work with the Pitching systems manager to manage the relationship with IT to ensure upgrades and enhancements are pushed through in a timely manner, testing and training is provided as required and issues are raised with IT and vendor as required Identify and own best practice opportunities to improve our pitching systems and create relevant supporting documents  Regularly represent the Pitching CofE at internal and external stakeholder meetings, including producing and delivering high quality presentations Stay abreast of current and emerging issues/changes impacting pitching systems and responsible for escalation to relevant stakeholders as required Build relationships with relevant industry associations


Qualifications, skills, and experience:

3/4 years’ experience in a systems role in a similar environment Experience with database configuration, data analysis and data management, on a credentials or pitch automation platform preferred Familiar with the processes and workflows related to pitching, credential capture, directory submissions, award submissions and league tables and/or have similar transferrable experience, ideally in a professional services firm Experience deploying and supporting software, responding to the needs of various user groups and stakeholders Excellent writing and communication skills with attention to detail are pre-requisites Ability to work proactively and independently to delivery high quality outcomes Ability to proactively and independently prioritise tasks  Excellent organisational, planning and project management skills Proven project management skills Strong interpersonal, negotiation and change management skills Well-developed persuasive and diplomacy skills with the ability to constructively challenge as needed Ability to confidently build relationships, communicate and influence stakeholders at all levels in order to effectively drive and support initiatives Ability to present with clarity, energy, confidence and enthusiasm Confident to present to senior stakeholders within the firm to help influence decisions and drive efficiency and implement change Creative with a willingness to consider solutions beyond the status quo  Process-oriented mindset  Inherent drive to succeed, and proven ability to develop and execute solutions to short term barriers and setbacks Knowledge of Microsoft 365 suite of programs (inc PowerAutomate and SharePoint), Foundation and PowerBI
 

Team

Business Development, London BD Neetu Sawhney Level 2

Working Pattern

Full time

Location

London

Contract type

Permanent Contract

Diversity & Inclusion

At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.