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Contact Centre Claims Advisor

3 months ago

York, United Kingdom Benenden Health Full time

Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?

With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.

Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including;

  • Free Corporate Benenden Health membership
  • Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)
  • Free on site car parking
  • Up to 35 days’ holiday including bank holiday and no weekend or bank holidays working.
  • Pension with up to 10% employer contributions
  • Discount available on other Benenden products
  • Employee Assistance Program
  • Unlimited access to £500 Refer a Friend Bonus Scheme
  • Discount and cash back on hundreds of high-street retailers
  • Opportunity for hybrid working
  • Excellent training and career progression opportunities
  • Cycle to work scheme
  • Free hot drinks
  • Free fruit
  • Employee engagement events
  • Supporting local charities
  • Onsite First Aiders and Mental Health First Aiders
  • Free onsite gym

Benenden Health has exciting opportunities within in its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.

Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.

Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.

This role is essential to the successful journey for our members and the future of our outstanding business.

We are interested to hear from candidates with the following skills:

  • Contact Centre experience
  • Excellent telephone manner and an ability to adapt to different situations
  • Enthusiastic, passionate and positive
  • Self-motivated and resilient
  • Desire to help others

A full induction program and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 12th August 2024. You must be available for the whole training period and have no annual leave.

Part-time hours of 22.5 hours min/3 days would be considered, after the 6 weeks of full time training is completed.

For further information on this role, please refer to the Role Profile.