Contact Centre Claims Advisor

2 months ago

York, United Kingdom Castle Employment Full time

Due to continued growth, and personal development within the business, we have an opportunity for Claims Advisors to join a warm, friendly and empathetic customer contact centre environment for a not-for-profit organisation rating a 4.1 on Glassdoor, which puts them in the “Employees are Very Satisfied” category.

Based just outside the centre of York where you can enjoy free parking, easy public transport routes and also opportunity for hybrid working. Along with a competitive salary of £23,000 you will gain an exemplary benefits package including 35 days holiday, free on-site gym, private healthcare, Christmas gifts, discounts on holidays, restaurants, supermarkets and more

We are keen to speak with anyone who has excellent communication skills, has experience working within a Contact Centre or Claims environment, and wants to help improve the quality of people’s lives.

Being the first point of contact for customers, some of your duties will consist of:

- Receiving inbound calls from customers, providing the appropriate guidance and advice needed in regard to their private Healthcare, being resilient and overcoming any objections
- Assist customers with the claims process for private healthcare
- Answer any questions or queries which customers may wish to discuss, sometimes in difficult and sensitive situations
- Build rapport and relationships with customers, in a positive, understanding and caring way
- Basic data input and administration duties when necessary

Upon starting, you will receive an excellent 4-week training package, followed by 2 weeks live working with coaching support to ensure you are comfortable and competent in the role. This first 6 weeks will be working be 9am-5pm, which you must be available for the whole duration with no holidays taken.

Company Benefits:

- 35 days annual leave with the opportunity to buy and sell up to 5 days
- Hybrid working opportunities following successful completion of 6-Month probation period
- Free private healthcare
- Annual performance, development and salary reviews
- Cycle to work schemes
- Electric and hybrid car purchase schemes
- Rail travel season ticket purchase schemes
- Christmas gift each year
- Retail discounts including holidays, restaurants, supermarkets and more
- Eye Test vouchers and money towards glasses needed
- Company Maternity and Paternity pay
- Pension scheme with up to 10% contributions
- Annual Flu Jabs
- Free hot drinks
- Free fruit
- Free on-site gym
- Death in Service
- Employee team engagement events
- Community volunteering opportunities

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 67891

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