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Freight Forwarding Client Manager

1 month ago

Heathrow Airport, United Kingdom XPO Full time

Logistics done differently.

 

We are looking for a Client Manager for our Global Forwarding department. We are  searching for an ambitious and driven individual who is customer focused. We have a great training structure for the right individual who is looking for career progression in a dynamic, driven team.

 

The main focus of the Client Manager will be to maintain and develop client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.

 

Pay, benefits and more:

 

We're offering a salary of up to £36,500 per annum. Additionally, we provide 25 days of holiday (plus bank holidays), with the option to purchase additional days. You'll enjoy various high street discounts, a cycle-to-work scheme, a workplace pension, and numerous other perks.

 

What you’ll do on a typical day:

 

  • Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews.
  • Manage customer value plans based on customers own supply chain strategies and support or own execution.   
  • Maintain the revenue and gross profit of each account, actively pursuing all additional revenue streams opportunities.
  • Work with other business units to promote global forwarding services and look for cross sell opportunities, 
  • Maintain quality data in CargoWise, Customer portal and CRM relating to your allocated accounts in order to provide best-in-class service and visibility.
  • Support new business pitches and hold responsibility for the effective on-boarding of new clients.
  • Resolve customer issues and complaints promptly to maintain trust and satisfaction

 

What you need to succeed at XPO:

 

  • A successful and proven track record in within a freight forwarding company is essential.
  • Proficient communicator with excellent Interpersonal skills
  • Experience in building relationships both externally and internally
  • Strong organisation and time management skills
  • Self-motivated and result-orientated mindset
  • Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially

 

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know. 

 

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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