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Service Delivery Manager
1 month ago
Job summary
Here's an opportunity to embrace a new challenge and gain invaluable experience as part of a busy and dynamic Care Group, which covers Community, Wellbeing and Mental Health. You will develop a diverse range of leadership and management skills whilst leading delivery of a clinical service for children and young people within the region.
We are looking for two Service Delivery Managers with an analytical approach, who have strong attention to detail and a focus on quality. The ability to gather and present information to inform decisions will be key to enable you to the success of these roles, which will take a lead on supporting specific projects.
There are two roles available within the following teams:
- Community Child and Adolescent Mental Health Service (CAMHS).
- Speech and Language Therapy Service (SLT).
Main duties of the job
You will support a group specialist teams having a key operational role in service planning, defining performance measures and information analysis, supporting new clinical governance structures as you steer the team toward improvement and development. This role complements the clinical leadership team through leading on management and administrative aspects of the service.
The post holder will be responsible to the Deputy Service Manager for Community CAMHS or the Service Manager for Speech and Language Service and will liaise at all levels with clerical and clinical staff across different provider trusts.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
Outstanding Patient Care
Brilliant Place to work
Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health
Job description
Job responsibilities
Please see job descriptions and personal specification for both roles.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager:
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of care Person Specification
Qualifications and Training
Essential
First Degree or equivalent relevant professional qualification Evidence of Continuing Professional Development
Desirable
PRINCE2 practitioner certificate / other formal project management training
Experience
Essential
Business management systems development and implementation experience Effectively managing complex organisational change Service improvement and process redesign to increase efficiency and streamlined patient experience Multidisciplinary and multi-agency collaborative working, Human resource management Leading and managing individuals / teams to achieve challenging objectives, Leading and developing performance monitoring and management systems, Project management of major schemes or initiatives A comprehensive knowledge and understanding of current national health policies and key issues in the NHS access and cancer targets, payment by results, patient choice and involvement. A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS.
Desirable
Hold a senior management position in an acute NHS Trust
Knowledge and Skills
Essential
Strong leadership and team working skills Influencing and negotiation skills required to generate and deliver action and change in complex and contentious environments where the post holder does not have direct line authority Ability to lead and work collaboratively with a diverse range of people; at various levels of seniority, from all professional disciplines, and different public and private sector organisations Excellent verbal and written communication and presentation skills and the ability to receive and present data that is complex, sensitive or contentious to large groups. Evidence of working with numerical and other data, and ability to analyse, interpret and present multi -stranded complex data in appropriate forms. Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex strategic and service issues. Ability to manage diverse groups of staff, develop and implement changes in relation to the modernisation of roles, structures, service models and delivery. Ability to develop and deliver training programmes to a diverse range of staff. Excellent ability to motivate staff and generate action where the post holder does not have direct line accountability Evidence of interpreting complex information, including benchmarking data leading to strategic and operational decision making Ability to develop and implement strategic and tactical plans. Evidence of the development of services using a partnership approach, including patient carer/ involvement. Good working knowledge and experience of mainstream word processing, spreadsheet, e -mail and presentation software, preferably MS Office. Ability to identify, learn and/or use software products in support of organisational objectives, particularly in relation to capacity and demand, service planning and performance monitoring and management. Good knowledge and understanding of the functionality and operation of hospital patient information and management systems Ability to develop and interpret financial plans of service developments / cases of need.