Service Delivery Lead

5 months ago

Sheffield, United Kingdom University of Sheffield Full time

The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us. So if you want to support the next generations of students, leaders and researchers, we want you on our team.

We have a new role for a versatile individual to join us and build our Service Delivery Lead function. Are you the person to help mould and develop this new role across IT Services and Service Delivery & Support, delivering a Continuous Improvement ethos across our teams.
As the Service Delivery Lead you will analyse service performance, security, service level agreements, continuous improvement and reporting. Bringing together Acceptance into Service (AIS), Service Management & Analyst experience, blended with Problem, Incident & Change Management, this is an ideal opportunity for a hard-working, driven individual to make the next step in their Service Management career
You will need to be able to demonstrate strong leadership and team-working skills, combined with excellent communication and digital literacy. This is a phenomenal opportunity for someone to develop and implement Service Management across ITS Service Delivery & Support, embedding a Service first approach and promoting a continuous improvement ethos.
What We Offer
- 38 days/41 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
- Up to 5 days of paid time off to cover emergency caring responsibilities.
- A commitment to work life balance including, flexible working opportunities and hybrid working where possible.
- A highly competitive pension scheme.
- Discounts at participating shops and cinemas, and a cycle to work scheme.
- A commitment to your development, with programmes, learning modules and mentoring schemes.
- An inclusive and diverse workplace.
- A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.

We are committed to enabling our employees to work in a hybrid model with flexibility over when, where and how to achieve the required outputs, in discussion with your manager.
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

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