CHC - Business Support Administrator
Found in: Talent UK C2 - 2 weeks ago
Job summary
Our Continuing Healthcare team are committed to being the best and delivering the highest quality CHC service to the people of Barnsley in line with best practice. We have a fantastic opportunity to recruit a motivated, enthusiastic team player to provide admin support to the Continuing Healthcare Team.
For this role it is essential that you are educated to O Level/GCSE standard with a Level 3 NVQ qualification in a relevant field or equivalent demonstrable experience. You will have experience of dealing with a wide range of people on all levels either face to face or by telephone. You will be able to work on your own initiative, be able to prioritise your workload and pay attention to detail while working under pressure. You will be a motivated team player with a positive outlook.
Excellent organisational, interpersonal and communication skills are required along with experience in Microsoft applications such as Word, Outlook and Excel.
Main duties of the job
Main duties will be:
Processing referrals into the department and being the first point of contact for callers. Managing computer records. Booking assessments and processing outcomes to ensure our targets are met. Working closely with our Duty Nurse to assist in the procurement of care packages to avoid delays in discharges from hospital. Minute taking and arranging meetings. Inviting relevant parties to assessments/reviews. Updating systems with financial information. General administrative dutiesInterview date: 2nd May 2024
About us
NHS South Yorkshire Integrated Care Board oversees healthand social care for a population of people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on thestrengths, capacity and knowledge of all those directly involved with our localcommunities to deliver our four key aims of Improving outcomes inpopulation health and healthcare; Tackling inequalities in outcomes, experienceand access; Enhancing productivity and value for money; and Helping the NHSsupport broader social and economic development.
Our near 1,000 staff are committed to addressing the broaderhealth, public health, and social care needs of the population across SouthYorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with theIntegrated Care Partnership (ICP) of health and care providers within the SouthYorkshire Integrated Care System (ICS) to collectively deliver health and careservices that meet the needs of the local population. In total there are 186 GPpractices in the region, 72,000 health and social care professionals workingacross seven NHS trusts and four local authorities, and a further 6,000voluntary, community and social enterprise sector (VCSE) organisations. We workalongside all these colleagues through local councils, our VCSEpartners and other partners to address health inequalities and widerdeterminants of health in South Yorkshire.
Job description
Job responsibilities
To provide business support to the CHC Team including responding to telephone enquiries, producing bespoke correspondence relating to CHC cases, to deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.
To provide support with attending and minuting Multi-Disciplinary Team (MDT) meetings and
acting as an interface between community and hospital teams and home care providers.
To provide a full range of administrative services which includes:
Recording incoming referrals Tracking referrals through relevant processes Updating information system and electronic folders Corresponding with a wide range of people using and processing eligibility outcomes for eligible and non-eligible patients using the relevant information systems. Ensuring correspondence is person centred wherever possible. Processing care packages procured utilising information systems, ensuring data is entered accurately and in a timely manner. Confirmation of care procured to both provider and patient and/or their representative.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Attributes
Essential
Fosters good working relationships and values difference. Able to work well as part of a team.
Qualifications
Essential
NVQ level 3 in Business Administration or equivalent experience.
Knowledge and Understanding
Essential
Knowledge of administrative systems and processes. Understanding of confidentiality.
Desirable
Awareness of health services provision.
Experience
Essential
Experience of working in an office or team environment.
Desirable
Experience of working in healthcare or public sector environment.
Skills and Competencies
Essential
Able to work on own initiative and unsupervised, within defined policies and procedures. Good customer service skills. Good written and verbal communication skills. Able to use tact and persuasion to support problem solving. Intermediate knowledge of IT systems and software such as Microsoft Office. Able to maintain concentration on tasks through interruptions.
Desirable
Able to explain processes and procedures to those unfamiliar with them.-
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