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Cardiology Trust Medical Secretary
4 months ago
Job summary
Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre and winners of student placement of the year 2019.
We are incredibly lucky to have a department with new space created by the £15 million spend on our new IRU unit and a complete refurbishment of the cardiac catheter labs; the department is going from strength to strength.
What We Offer?
Flexible working (equipment included) Entrance to not just a job but a career that makes a difference to Norfolk Opportunities to innovate in your role and manage projects from start to finish Collaborative working approach means that the team is responsible, no lone working allowed here Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich Opportunities to further your education, and branch out within the Trust or the wider NHSAs a team and a department, we strive to promote innovation, we love to hear new ideas In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.
We would love for you to join us. What are you waiting for? - apply now
Interview date: 16th November 2023
Main duties of the job
Who we're looking for?
We are looking for the next Trust Medical Secretary to become a member of a truly collaborative and hardworking team who provide administrative support to all our consultants. This will include diary management, providing telephone coverage, management of results databases, audio typing and digital editing, preparing agendas, taking minutes and other general office/medical secretary duties.
Act as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate. Assist in the management of the office administration of the Consultant and designated clinical team. Provide an effective administrative secretarial service, ensuring continuity of service during the Consultant's absence.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description
Job responsibilities
Deal efficiently and effectively with direct and indirect ( telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
RSA III or equivalent
Desirable
Knowledge of medical terminology/AMSPAR qualification
Experience
Essential
Previous digital / audio typing experience Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
Skills
Essential
Ability to manage own workload Ability to work on own initiative Ability to work to tight deadlines and maintain concentration in a pressurised working environment
Attitude, aptitude
Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion