Customer Service Co-ordinator

2 weeks ago

Grangemouth, United Kingdom BioMar Ltd Full time

Customer Service Coordinator
Location: Grangemouth, Shetland, or Orkney
Reports to: Supply Chain & Logistics Manager
Department: Logistics

Salary: Around £35k (DOE)
Hours: Monday – Friday, 37.5 hours per week (Hybrid and flexible working options available)

About BioMar
At BioMar, we are driven by a passion for creating a sustainable future in aquaculture. We’re looking for a dedicated Customer Service Coordinator to join our Logistics team, with the flexibility to work from Grangemouth, Shetland, or Orkney. This is a fantastic opportunity to play a key role in ensuring our customers receive exceptional service that supports both their needs and our commitment to quality and sustainability.

The Role
As a Customer Service Coordinator, you’ll be central to the success of our operations by managing demand planning, stock control, and delivering on key performance metrics. You will provide high-quality, proactive service to key customers, ensuring their needs are met through open, honest communication and tailored support. You’ll work closely with internal and external stakeholders to resolve challenges and create positive outcomes.

Key Responsibilities

Customer and Demand Management

Process orders for UK and export shipments, ensuring accurate and timely service.

Oversee feed availability from production to warehouses, aligned with customer demand.

Collaborate with customers on forecast vs. demand, updating forecasts in partnership with our commercial team.

Resolve customer issues, turning challenges into opportunities to enhance satisfaction.

Reporting and Communication

Prepare and distribute service reports for key accounts, addressing any service gaps.

Communicate adjustments in production planning as required to meet demand and delivery schedules.

Participate in monthly customer review meetings, building strong, ongoing relationships.

Relationship Building

Foster close collaboration with Farm Managers to ensure customer loyalty and satisfaction.

Coordinate across departments, including production, warehouse, planning, and quality, to ensure seamless service delivery.

Stock Management & Logistics Coordination

Provide weekly stock level updates to customers based on forecasts.

Ensure stock levels meet customer requirements at external warehouses.

Organize and prioritize stock movements, boat schedules, and road deliveries in alignment with customer requirements.

Qualifications and Experience

Experience in customer-facing roles, ideally with exposure to demand planning or forecasting.

ERP systems knowledge (experience within aquaculture, manufacturing, or FMCG sectors is a plus).

Proficient in Excel, with solid stock control and supply chain knowledge.

Skills & Personal Qualities

Strong customer focus with the ability to influence positively at all levels.

Excellent verbal and written communication skills, with a professional approach.

Highly organized, with attention to detail and the ability to manage priorities under pressure.

A proactive problem solver who thrives on continuous improvement.

Team-oriented with a positive, solution-driven attitude.

Benefits:

A dynamic hybrid working environmentEnhanced parental leave12% employer contribution pensionLife assurancePrivate medical care

Many more employee benefits

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