Customer Service Advisor L1

7 months ago

Grangemouth, United Kingdom Calor Gas Ltd Full time

**Job no**: 506746

**Work type**: Permanent full-time

**Location**: Grangemouth

**Categories**: Operations

**Customer Service Advisor Level 1 - Grangemouth**

**£21,255 With Excellent Benefits**
- Creating a better world, a better company, and a more fulfilling future _
- Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development._
- As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business._

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

**Key responsibilities will include**:

- Undertake an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way
- Work to set quality standards, targets and service levels within a real time environment to deliver and enhance personal and departmental performance
- Maintain accurate records by logging and tracking all calls in the CRM system ensuring that all relevant systems are up to date
- Ensure that own knowledge is kept up to date and retained to enable correct information to be provided to customers and colleagues, adapts quickly and confidently to changes to processes and information provided
- Use skills and experience to handle calls with vulnerable customers with empathy and resilience
- To capture and progress customer orders
- Undertake administration of customers’ accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work and maximise customer satisfaction
- Take every opportunity to promote Calor services to the customer
- Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader (TL) and ensure they are delivered to
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
- Assist in developing processes for constant improvement for the benefit of the customer and Calor’s business goals
- To stay focused and motivated with a positive attitude towards learning, growth and
- change
- Be able to challenge yourself and others to make step changes in knowledge, experience, skills and behaviour, and share knowledge of best practice
- Delivering and maintaining team performance targets
- Capture, maintain and ensure quality and safety of customer data
- Identifying, highlighting and escalating any service-related issues

**As such we would like you to have/be**:

- Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
- Have a strong sense of ownership and take pride in your work
- Be well organized and able to work under pressure
- Have excellent attention to detail
- Have good IT systems knowledge
- Able to work in an environment of high volume of calls

**Benefits**:

- 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme
- Private medical insurance
- Company pension scheme
- Discounts/Cashback/Offers on days out, restaurants, gym memberships, high street shops etc
- Employee Discounts on Calor products
- Long Service Awards

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

We look forward to hearing from you
- To be considered for the above opportunity you must be eligible to live and work in the UK._
- If you are successful in being offered this role, you will be required to carry out pre-employment checks including but not limited to a medical assessment and DBS (basic disclosure) check._
- Calor Gas Ltd. _is committed to the fair treatment of its staff, potential staff or users of its services

  • Customer Service Advisor

    6 months ago

    Grangemouth, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Falkirk** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Service Advisor

    6 months ago

    Grangemouth, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Falkirk** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    7 months ago

    Grangemouth, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Falkirk (Monday - Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...

  • Customer Service Advisor

    7 months ago

    Grangemouth, United Kingdom Evans halshaw Vauxhall Full time

    **Customer Service Advisor** **Evans Halshaw Vauxhall Falkirk (Monday - Friday)** **A basic salary of £26,000 with a bonus of £4,000, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Service Advisor

    7 months ago

    Grangemouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Falkirk Vauxhall** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    2 days ago

    Grangemouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Falkirk** **Basic salary of £22,091 with £6,600 bonus, pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Can you bring a passion for incredible customer service to a new...

  • Service Advisor

    7 months ago

    Grangemouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Falkirk** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Centre Customer Advisor

    5 days ago

    Grangemouth, United Kingdom Scott Direct Full time

    **Job Title**:Service Centre Customer Advisor **Salary**: TBC **Hours**:08:30 - 17:00, Monday - Friday **Site**:Grangemouth, Scott Direct An exciting opportunity has arisen for a Service Centre Customer Advisor within our Grangemouth site. Reporting to the Operations Director, you will ensure efficient and accurate processing of customer enquiries for...

  • Senior Service Advisor

    7 months ago

    Grangemouth, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Falkirk** **Salary of £25,942 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Senior Service Advisor

    7 months ago

    Grangemouth, United Kingdom Evans Halshaw Vauxhall Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Falkirk** **Salary of £28,858 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Senior Service Advisor

    7 months ago

    Grangemouth, United Kingdom Pendragon Full time

    **Senior Service Adivsor** **Evans Halshaw Vauxhall Falkirk** **Salary of £25,942 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Service Advisor

    2 days ago

    Grangemouth, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Grangemouth Mercedes-Benz branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **This position is a maternity cover.** **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for...

  • Service Advisor

    4 weeks ago

    Grangemouth, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Hyundai branch in Grangemouth.

  • Customer Service Excellence Manager

    2 weeks ago

    Grangemouth, Falkirk, United Kingdom Arnold Clark. Full time

    Are you a results-driven professional looking for a new challenge? Do you have a passion for delivering exceptional customer service?As a Service Manager Lead at Arnold Clark, you will be responsible for driving excellence in our service teams, ensuring that our customers receive world-class service and that our workshops and retail areas are maintained to...

  • Service Advisor

    4 weeks ago

    Grangemouth, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Hyundai branch in Grangemouth.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.We offer: 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have...

  • Service Advisor

    1 month ago

    Grangemouth, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Hyundai branch in Grangemouth. We offer: 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity...

  • Service Advisor

    4 weeks ago

    Grangemouth, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Hyundai branch in Grangemouth.We offer:• 33 days' holiday allowance with room to grow• Generous retail discounts• Private healthcare• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments• Pension scheme• Maternity and...

  • Customer Service Apprentice

    29 minutes ago

    Grangemouth, United Kingdom Arnold Clark Full time

    We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey. As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent...

  • Vehicle Maintenance Advisor

    2 weeks ago

    Grangemouth, Falkirk, United Kingdom Arnold Clark. Full time

    Job Title: Vehicle Maintenance AdvisorWe are seeking a skilled and experienced vehicle maintenance advisor to join our Hyundai team in Grangemouth.This is a fantastic opportunity to work with a dynamic and growing dealership, offering:Competitive Salary: £29,000 - £39,000 per annumKey Responsibilities:Main Job Functions:Offer exceptional customer service...

  • Sales Advisor

    2 days ago

    Grangemouth, United Kingdom Rubix Group) Full time

    As a Sales Advisor you will be a pivotal part of the branch team and its success so get ready to be in demand. Ideally you will have some background in manufacturing, MRO, PPE or a trade counter environment, however full training will be provided so don’tlet this stop you from applying! As long as you’re a team player with customer service experience...