Customer Service Excellence Manager

4 weeks ago


Grangemouth, Falkirk, United Kingdom Arnold Clark. Full time

Are you a results-driven professional looking for a new challenge? Do you have a passion for delivering exceptional customer service?

As a Service Manager Lead at Arnold Clark, you will be responsible for driving excellence in our service teams, ensuring that our customers receive world-class service and that our workshops and retail areas are maintained to the highest standards.

About the Role

This is a dynamic and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering great customer service.

Your daily tasks will include managing a service team of technicians, advisors, and support staff, achieving productivity and efficiency targets, and ensuring all servicing work is carried out correctly, competently, and on time.

Key Responsibilities:
  • Manage a service team of technicians, advisors, and support staff
  • Achieve productivity and efficiency targets
  • E nsure all servicing work is carried out correctly, competently, and on time
  • D eliver excellent customer service at all times
  • R esolve any issues quickly and to the satisfaction of the customer
  • E nsure compliance with company, DVSA, manufacturer, and health and safety policies

An estimated salary for this position is £55,000 - £75,000 per annum, depending on experience.

What We Offer:

In return for your skills and experience, you will receive a competitive salary and bonus scheme, access to a company car, and extensive training on company internal systems. You will also enjoy one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance, and generous employee discounts.



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