Technical Support Engineer

1 month ago

Liverpool, United Kingdom The lead agency Full time

Are you ready to fuel your career in a dynamic, thriving environment, working alongside a tight-knit, ambitious team passionate about making a difference?

Join TLA, an award-winning automotive marketing company with a proven track record of partnering with all major UK auto brands like Volkswagen, BMW, and Ford. We support the automotive industry by driving new car sales through our innovative Martech solutions that engage incremental audiences.

At TLA, we operate at the forefront of technology, data, and digital marketing, inventing and developing innovative Martech solutions explicitly tailored for auto brands. Our unique suite of systems includes marketing and advertising platforms, websites, and a data processing and distribution platform that validates and delivers customers to major brands.

The Work Environment

At TLA we celebrate diversity, welcoming people from all walks of life and we'd love for you to bring your unique perspective and experiences to our team. We’ve adopted a hybrid approach to work meaning you’ll spend 2 days per week together as a team in our fantastic central Liverpool office (Monday and Tuesday), while working from home the rest of the week. Our culture puts people first, we’re a highly driven bunch that believe in respect and hard work but also giving back through charitable sporting efforts (everything from hiking to skydiving).

The Role

As a member of the team, you'll report to your team lead and work closely with the development team. You will be providing technical support to the business by resolving 1st, 2nd line requests that are reported and escalated through our IT Service Desk.

This also includes supporting and triaging any 3rd line cloud and physical IT infrastructure requests, while have a close relationship with our managed infrastructure partner. With our push to the cloud, our Liverpool based office will only contain the minimum physical infrastructure required.

Responsibilities:

•Providing IT Support to all colleagues in a timely and professional manner.

•Configuration and administration of Microsoft Active Directory and Mobile Device Management (MDM) via Microsoft Intune for Apple and Windows devices.

•Be a key part of the team responsible for the infrastructure and systems located in our Microsoft Azure environment, and overall, Azure subscriptions.

•Configuration wireless access points and DNS.

•Ensure that our production servers and systems are delivering the performance, stability and resilience required to minimise business downtime.

•Configuration and administration of endpoint security products such as Sophos Cloud Security.

•Fault diagnosis and rectification of Desktops, Notebooks, Servers, Printers and other peripheral devices.

•Technical duties relating to our ISO 27001 accreditation including proactive monitoring, forecasting and technical compliance.

•Ensure all assets are recorded accurately within the company IT Asset Register.

•Ensure all workstations and peripheral devices are configured in accordance with business polices always adhering to our ISO 27001 standards.

Skills Required

Essential Requirements for role:

•At least 2 years’ experience supporting end users and administering general office IT infrastructure.

•Experience with the Microsoft Stack, i.e. Microsoft Azure, Microsoft 365

•Excellent troubleshooting and stakeholder management.

•A passion for learning and self-development.

Desirable:

•Experience and passion to improve process and customer experience.

•Experience managing physical, virtual and cloud infrastructure.

Benefits

•Hybrid & flexible working – 2 days per week in the Liverpool office (Monday & Tuesday).

•Flexible start and finish times within core hours.

•Competitive salary and annual leave allowance.

•Annual company-wide bonus scheme.

•Up to £500 annual training budget.

•Private health insurance – following a successful probation period.

•Pension plan.

•Cycle to work program.

•Extensive activity package including charity focused sporting challenges and fun social events.

Want to help shape the future of car buying? Then join TLA We're looking for people who value teamwork, creativity, and always striving for better. Apply now to be part of our team

PLEASE NOTE: This role is only open to those with the right to work in the UK without the need for sponsorship or visa. Please do not apply unless you have the required skills and experience as your application will not be considered.

This role requires weekly attendance at our Liverpool office 2 days/week so please only apply if this is possible.

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