Quality Assurance and Practice Lead

4 weeks ago

Lowestoft, United Kingdom Leading Lives Full time
Job Description

Quality Assurance and Practice Lead

To learn more about this role click here

Location: Lowestoft

Salary: £12.48 an hour

Post: Permanent 30 hours

Start date: to follow our rapid induction, please see further information below

Leading Lives provides social care support for people with learning disabilities, autism and complex needs in the home and in the community across Suffolk and neighbouring counties. We are a not-for-profit social enterprise, owned by our employees. Any surplus we make is reinvested back into services for our customers or into the local community.

The Role:

We are seeking to recruit a Quality Assurance and Practice Lead that will join our Supported Living team supporting individuals with Learning Disabilities and autism across 7 houses in and around Lowestoft . Working closely with our Director and Service Manager you’ll be responsible for ensuring the Supported Living team in Lowestoft complies with appropriate social care quality standards, such as CQC, Local Authorities and Leading Lives’ policies and procedures. The role will involve, planning, facilitating and monitoring quality assurance processes and working with others in the team to ensure all actions are completed and followed up.

The successful person will have high standards and an eye for detail and will be expected to work with our operational teams to deliver quality support across the locality . The successful person will also take the lead in welcoming and supporting new staff , ensuring they have a positive induction experience . They will work with core teams and those we support to ensure support plans are dynamic, accessible and completely individualized . They will have an understanding of Good practice in key areas of care and support and will be well versed around the Mental Capacity Act 2005 and in particular around the process for Best Interest Decisions when those we support lack capacity .

This post is for 30 hours / week and the person will be based in our SLH office at Lowestoft Hub . There may be some home working required at times. The hours will be mostly office hours over 4 days with some evenings or weekends if needed to accommodate visits and audits when customers are home . We are looking for an experienced , friendly and organised individual that can manage and drive their own busy workload .

About The Role

Accountabilities:

· Review and complete compliance/quality audits/spot checks on a regular basis

· Maintain and update care files, medication and H&S records, making recommendations where appropriate

· Ensure customer service needs are met alongside the company’s customer charter

· Work within GDPR guidelines, maintaining confidentiality

· Auditing GDPR practices locally, ensuring standards are met

· Write and update manual handling risk assessment

· Communicate effectively with the management team, building positive relationships

· Write personal risk assessments for customer support plans

· Acting as a mentor, providing direction, shadowing and support as required

o Supporting with development plans, care certificate, witness testimonials for RQF

· Assess customer requirements/needs

· Support conversations with families

This list is not definitive. Please see the attached role profile for further details.

Everyday is different

At Leading Lives, we are caring and passionate and know that there’s no better feeling than seeing the difference each of our jobs make to other people’s lives.

We are looking for an efficient and highly organised Quality Assurance and Practice Lead who will role model our key values and ensure the service continues to run smoothly and efficiently.

Working in social care, we know that no two days are the same, but every day counts.

What you need:

· Effective communication skills across a range of contacts

· Experience of working with people in a care setting, including provision of support to those with learning disabilities, intimate care, supporting complex needs and risk assessment

· Awareness of relevant H&S and care legislation

· Quality Assurance experience

· Knowledge and awareness of GDPR legislation

· Knowledge of legal requirements in health & social care

· Competent in total communication and PBS

· Good numerical skills and an understanding of statistics

· Good IT skills

· Good planning and organisation skills

· Good report writing and presentation skills

Please note due to the nature of this role, all new appointments are subject to a satisfactory enhanced DBS with Children and Vulnerable Adults’ Barred List checks, along with all other pre-employment checks in line with Safer Recruitment guidelines.

Your induction

As part of your induction with Leading Lives you will need to attend the Leading Lives three week induction and complete a comprehensive training plan which consists of online and in person training, building your confidence on items such as safeguarding, building rapport and total communication.

All new colleagues will be starting on one of the below dates which will be confirmed in writing by the Recruitment Department: your start date is subject to successful completion of onboarding. 

30th September

21st October

11th November

2nd December

We understand you may have circumstances that make this difficult, if you feel that this is relevant to you please do contact our recruitment team as we will be open to a conversation with you around this. You will be supported by your line manager, the L&D Department and you will also have a ‘buddy’ who will meet you at reception each day and support you throughout the induction process.

Skills Needed

About The Company

Company Culture:

  • Values-Driven: Leading Lives not only talks about their values but actively embodies them in their daily operations.

  • Employee Testimonials: The company encourages feedback from employees like Anna, an experienced support worker, to showcase the positive impact of their values on staff.

  • Authenticity: Leading Lives emphasizes authenticity in their values, highlighting that they are not just empty words but a lived reality within the organization.

Company Culture

We’re a Disability Confident Committed employer

We are happy to make reasonable adjustments whenever possible. Please do let us know if you need any support/ adjustments with your application and the process.

Desired Criteria

Required Criteria

  • Candidate must have experience in Compliance

Closing DateThursday 29th August, 2024

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