Quality Assurance and Practice Supervisor

3 weeks ago

Lowestoft, Suffolk, United Kingdom Leading Lives Full time
Job Overview

Position: Quality Assurance and Practice Supervisor

Location: Lowestoft

Salary: £12.48 per hour

Employment Type: Permanent, 30 hours per week

About Leading Lives:

Leading Lives is a not-for-profit social enterprise dedicated to providing social care support for individuals with learning disabilities, autism, and complex needs. Our mission is to enhance the quality of life for our clients while reinvesting any surplus back into services and the local community.

Role Summary:

We are in search of a Quality Assurance and Practice Supervisor to join our Supported Living team. This role involves supporting individuals with learning disabilities and autism across multiple residences in the Lowestoft area. Collaborating closely with the Director and Service Manager, you will ensure compliance with relevant social care quality standards, including those set by CQC and local authorities, as well as Leading Lives' internal policies.

Key Responsibilities:

  • Conduct regular compliance and quality audits, including spot checks.
  • Maintain and update care documentation, medication records, and health & safety files, providing recommendations as necessary.
  • Ensure that customer service needs align with the company’s customer charter.
  • Adhere to GDPR guidelines, ensuring confidentiality and compliance.
  • Oversee local auditing of GDPR practices to meet established standards.
  • Draft and revise manual handling risk assessments.
  • Foster effective communication with the management team to build positive relationships.
  • Create personal risk assessments for customer support plans.
  • Mentor team members, providing guidance and support as needed.
  • Assess customer needs and facilitate discussions with families.

Ideal Candidate:

The successful candidate will possess a keen eye for detail and high standards of quality. You will be expected to work collaboratively with operational teams to deliver exceptional support. Additionally, you will play a pivotal role in onboarding new staff, ensuring they receive a comprehensive and positive induction experience.

Essential Qualifications:

  • Proven experience in a care setting, particularly with individuals with learning disabilities and complex needs.
  • Strong understanding of health and safety legislation relevant to care.
  • Experience in quality assurance processes.
  • Familiarity with GDPR regulations and their application in social care.
  • Excellent communication, planning, and organizational skills.
  • Proficient in report writing and data analysis.

Company Culture:

At Leading Lives, we are committed to our core values and actively integrate them into our daily operations. We prioritize authenticity and encourage employee feedback to continuously improve our work environment.

Inclusivity Commitment:

We are a Disability Confident Committed employer and are dedicated to making reasonable adjustments throughout the application process. If you require support or adjustments, please inform us.

This job description is intended to provide a general overview of the position and is not exhaustive. Further details can be found in the role profile.

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