Client Services Manager

1 month ago

Leicester, United Kingdom The Selection Partnership Ltd Full time
Client Services Manager (Office Based), Leicester, £35-40k depending on experience.  My client provides a full Design, Manufacture and Installation Service and due to continued and sustained business growth they are now seeking additional/experienced Client Services/Account Managers to join their growing teams. Candidates will need to have a proven track record working within Retail Displays/Point of Sale sector or a fast-paced Print or Packaging environment.  Exposure to working Luxury Global Brands/High Revenue Generating accounts could be advantageous. 
Responsibilities: 
  • Working out of the company’s head office in Leicester, duties and responsibilities will incorporate:
  • As the main point of contact for your assisted client(s) you will take full ownership for the overall running/management of the account.
  • Liaising with clients, this may include face to face meetings which normally take place at the office/internally.
  • Take detailed job requirements, to ensure the customers’ needs/vision is fully understood and complete internal paperwork to enable the wider team to be fully briefed on what is required.
  • Ensure that the service delivery levels are kept above the client’s expectations.
  • Produce CPA’s for more complex projects to share externally and internally.
  • Work closely with internal departments to deliver projects through the manufacturing facility, ensuring quality and timescales are being adhered to.
  • Identify and solve any potential problems which may need to be overcome before it becomes a serious issue – this maybe be with the account itself or something internally which may cause delays.
  • Identify potential to increase customer spend 
  • Provide accurate sales forecasting to your line manager.
  • Update your Work In Progress in a timely manner.
 Requirements:
  • Excellent communication skills, coupled with the ability to building and maintain client relationships.
  • Good attention to detail, organisational and admin skills
  • IT Proficiency MS Office (especially Word, Excel and Outlook)
  • Able to work with independent and as part of a team to achieve business and customer objectives.
  • Previous experience within a manufacturing environment is desirable.

Office hours: 8.00am-5.00pm Monday to Thursday and 8.00am-4pm on a Friday As this is an office-based position you will need to reside within a commutable distance of Leicester and sponsorship is not available so you will need to have full leave to remain.

About The Selection Partnership Ltd:

The Selection Partnership (TSP) was formed in 1986 by experienced recruitment consultants to assist in solving the UK recruitment problems of client companies. We now operate from offices based in Central Birmingham (The Jewellery Quarter).Technical Division: recruits predominately for Engineering and Manufacturing clients. Positions we have recruited include Design Engineers, Toolmakers, CAD Designers/Technicians, CAD/CAM Engineers, CNC Setters/Operators/Programmers, Procurement/Purchasing/Buyers, Stock/Materials Control, Quality, Fabricators/Welders, Technical/Engineering Project Managers, Production/Maintenance/Service Engineers/Management etc. Sales & Support Division: recruits across a broad range of B2B sectors, requirements we have worked on have included Sales Support/Order Processing, Customer Services, Internal Sales/Telesales, Field/Area/Territory Sales, Account Executives/Managers, Business Development Professionals, Export, Sales Engineering and General Managers. We also recruit Back/Middle Office Support personnel including Administrators, Credit Controllers, Sales/Purchase Ledger, Accounts, Bookkeepers and Payroll etcCreative Division: recruiting on a national basis covering Agency, Design & Print, Signage, Packaging, POS, Events/Exhibitions and Conferencing. Positions filled have included: Account/Project Handlers/Managers, Events Managers, Estimators and Sales/New Business, Marketing (On/Offline), Social Media, Content Managers, Public Relations, Copywriters, Web Designers/Developers, Artworkers, Mac Operators, Graphic/3D Designers, Print Finishers, Printers and Production personnel etc. In addition we have also recruited for companies in other market sectors who have their own Internal Design, Marketing and Events Teams/Departments.Interiors Division: We have successfully recruited within the Shopfitting, Interiors, Joinery and Construction marketplaces for many years. Working throughout the UK our client base ranges from small independents through to multinationals. Positions filled have included: Sales/Business Developers, Estimators, Surveyors, Joiners, Contracts/Account/Project/Site/Installation/Operations Managers, 3D/Graphic Designers, CAD Designers/Technicians etc.Environmental/Services Division recruits nationally and our clients include Water Treatment, Water Hygiene, Legionella, Environmental, Health & Safety and Facilities Companies as well as Organisations who have their own Internal Departments and Teams. Positions we have successfully filled include, Graduate Trainees, Technical/Operations/Contracts Manager, Legionella Risk Assessors, Chemists, Plumbers, Sales/Service/Water Hygiene Engineers, HSQE, Buildings and Facilities Professionals, to name a few.

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