Client Service Leader

4 weeks ago

Leicester, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
The Client Service Leader (CSL) is responsible for supporting the office MD by leading and managing a team of account executives to achieve renewal retention targets and drive revenue growth. By leading and managing the team effectively, implementing strategic sales initiatives and fostering a culture of excellence, the CSL will contribute to the growth and profitability of the office, Region and ultimately the North division achieve its targets.

**Responsibilities**:

- Strong renewal retention and support branch growth
- Implement and hold regular 1-2-1’s with AE’s focusing on client activities, regular client touchpoints, driving growth opportunities, PRISM’s, timelines etc and how the AE’s meet with and present to clients.
- Seek to guarantee client engagement is structured, organised and executed regularly. Build momentum, maintaining constant focus and avoiding slumps all achieved in a safe and positive environment.
- Utilise Gallagher sales tools to track and report on success with the supply of data which is a critical part of the rhythm of the branch. Strong advocate of the acturis new for existing recording to drive opportunities to be converted
- Through early goal setting and measurement of performance of AE’s renewal and growth numbers along with intervention to support colleagues who are struggling with aspects of their goals by coaching and leadership
- Strong, effective and timely activity on the vulnerable client register and reporting to ensure losses are limited by arranging for a team to support where needed

Qualifications:

- CII Accreditations preferred.
- Proven supervisory experience with the ability to lead and manage teams effectively.
- Strong operational service delivery management expertise, encompassing people, process, and technology.
- Demonstrated success in designing and implementing service strategies.
- Prior experience leading teams in an operational service delivery or shared services environment, ideally within a matrix structure.
- Exceptional communication skills, capable of engaging stakeholders at all levels.
- Eligibility to work in the UK.

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you

  • Client Service Leader

    1 week ago

    Leicester, United Kingdom Gallagher Full time

    Overview The Client Service Leader (CSL) is responsible for supporting the office MD by leading and managing a team of account executives to achieve renewal retention targets and drive revenue growth. By leading and managing the team effectively, implementing strategic sales initiatives and fostering a culture of excellence, the CSL will contribute to the...

  • Client Service Leader

    4 weeks ago

    Leicester, United Kingdom Gallagher Full time

    Overview The Client Service Leader (CSL) is responsible for supporting the office MD by leading and managing a team of account executives to achieve renewal retention targets and drive revenue growth. By leading and managing the team effectively, implementing strategic sales initiatives and fostering a culture of excellence, the CSL will contribute to the...

  • Service Engineer-Food Manufacturing Machinery

    4 weeks ago

    Leicester, Leicester, United Kingdom Client Full time

    Service Engineer-Food Manufacturing Machinery Field Based, candidates should be based within 1 hour of LeicesterUp to £45K plus benefits plus Time off in lieu7AM-3.30PM (client will also consider candidates looking for part time work)Are you an engineer with experience of fault finding food manufacturing machinery , looking for a role offering autonomy and...

  • Service Engineer-Food Manufacturing Machinery

    2 weeks ago

    Leicester, Leicester, United Kingdom Client Full time

    Service Engineer-Food Manufacturing Machinery Field Based, candidates should be based within 1 hour of LeicesterUp to £45K plus benefits plus Time off in lieu7AM-3.30PM (client will also consider candidates looking for part time work)Are you an engineer with experience of fault finding food manufacturing machinery , looking for a role offering autonomy and...

  • Service Engineer-Food Manufacturing Machinery

    4 weeks ago

    Leicester, United Kingdom Client Full time

    Service Engineer-Food Manufacturing Machinery Field Based, candidates should be based within 1 hour of LeicesterUp to £45K plus benefits plus Time off in lieu7AM-3.30PM (client will also consider candidates looking for part time work)Are you an engineer with experience of fault finding food manufacturing machinery , looking for a role offering autonomy...

  • Business Services Team Leader

    4 weeks ago

    Leicester, United Kingdom Children and Family Court Advisory and Support Service Full time

    **Details**: **Reference number**: - 258681**Salary**: - £24,885 - £27,173**Job grade**: - Administrative Officer - Executive Officer**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support - Business Management and Improvement - Commercial**Working pattern**: - Full-time**Number of jobs available**: -...

  • Fire and Security Service Engineer

    4 weeks ago

    Leicester, United Kingdom Client 1 Full time

    Fire and Security Service Engineer Leicestershire patch - commutable from Derby, Nottingham, Coventry, Peterborough, Northampton, Birmingham £26,000 - £40,000 + Uncapped Overtime (1.5X/2X) + Company Van for Personal Use + Progression Opportunities + Company Bonus + 1 in 11 week Callout RotaAre you an experienced Fire & Security Service Engineer,...

  • Customer Service Consultant

    3 weeks ago

    Leicester, United Kingdom Quality Service Recruitment Full time

    QS Recruitment have an exciting opportunity to join our successful team based in Leicester as a Customer Service Consultant No previous Recruitment experience is required, however prior work within a customer service environment is essential. A business to business customer service background would be an advantage. **What do we offer?** - We offer a...

  • Le - Customer Services Call Handler

    2 weeks ago

    Leicester, United Kingdom Quality Service Recruitment Full time

    **Immediate start for a customer service call handler in LE8, Leicester.** **_Are you an experienced customer service advisor who has worked in previous roles where you are handling a large amount of incoming calls on a daily basis?_** Working for our client who are a leader in the vehicle movement industry, you will be part of a very important team who...

  • Pump Service Engineer

    10 hours ago

    Leicester, United Kingdom Client 4 Full time

    Pump Service EngineerMidlands, Homebased role and travelling to sites in Leicester, Northampton, Bedford, Wakefield, Oxford etc£38,000-£45,000 + Monday to Friday + Door to Door Pay + Local Patch (No Stay Away from Home) + Company Vehicle + Flexible start and Finish Times + Training + Pension + HolidayAre you looking for an exciting opportunity where...

  • Customer Service Consultant

    2 weeks ago

    Leicester, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Leicester team as a Customer Service Consultant No previous Recruitment experience is required, however...

  • Team Leader

    3 weeks ago

    Leicester, United Kingdom Freeva Full time

    **Team Leader - Specialist Domestic Abuse Services** **Hours**:17hrs **Salary: £27,500 pro-rata **(£12,635 for 17hrs) Freeva’s Specialist Domestic Abuse team provides support and advocacy to victims identified at high risk of harm, cases heard at MARAC +/or victims attending the Specialist Domestic Violence Court (SDVC), clients supported within...

  • Customer Service Team Leader

    3 weeks ago

    Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    THE OPPORTUNITY:Macildowie are currently recruiting for a Customer Service Team Leader role working for a large organisation based in Leicester City Centre. The main purpose of the role is to manage the performance of the contact centre agents and manage the client's workloads and contracted service level agreements. To motivate and performance manage,...

  • Client Services Executive

    3 weeks ago

    Leicester, United Kingdom Kaizen Global Group Ltd Full time

    **Job: Client Services Executive** **Industry: Retail Displays** **Location: Leicester** **Salary: £28,000 - £32,500 DOE** Do you want to work with some of the biggest brands around the globe? Are you a ‘_people person’_? Background in Retail Displays or Visual Merchandising?... If you were nodding as you read that, then I may have the perfect role...

  • Services Section Leader

    4 days ago

    Leicester, United Kingdom Asda Full time

    Services Section Leader - Leicester Job TitleServices Section LeaderLocationThurmastonEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week38Pay Rate£12.44CategoryRetail Hourly Colleagues, Store ManagementClosing Date11 July 2024 About the Role To be employed in this role you must be over the age of 18.Our operation runs...

  • Team Leader

    4 weeks ago

    Leicester, United Kingdom Flowers Associates Full time

    **Team Leader** Location: Leicester, LE1 **Salary**: £25,000 per annum Longevity: Permanent Hours: Mon - Fri, between 7am - 7pm, 37.5 hrs per week (Office Based) Some weekends required **2 Roles available** Permanent Vacancy Flowers Associates are recruiting for two Team Leaders on behalf of a well-established property management company based in LE1. This...

  • Document Services Team Leader

    3 weeks ago

    Leicester, United Kingdom Shakespeare Martineau Full time

    **The opportunity** Are you looking to join an award-winning company that puts their people first? We're looking for a document services team leader to join our busy and sociable client services and facilities team, based at our Leicester office. **We can offer you**: - A competitive package, with annual salary reviews - Great employee benefits - The...

  • Client Services Administrator

    4 weeks ago

    Leicester, United Kingdom Quest Business Services Ltd Full time

    **Client Services Administrator** **Position Permanent** An exciting opportunity has arisen to join an established team at Quest Business Services. Within the Client Services Administrator role, you will actively engaging with our clients to ensure they receive exemplary customer service. The primary focus of the role is to provide comprehensive...

  • Services Section Leader

    5 days ago

    Leicester, United Kingdom Asda Full time

    Services Section Leader - Leicester Job TitleServices Section LeaderLocationThurmastonEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week38Pay Rate£12.44CategoryRetail Hourly Colleagues, Store ManagementClosing Date11 July 2024 About the Role To be employed in this role you must be over the age of 18.Our operation runs...

  • Ambulance Support Team Leader

    2 months ago

    Leicester, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    An exciting opportunity for an Ambulance Support Team Leader based at Goodwood Ambulance Station Leicester has become available. The post holder in addition to Vehicle Deep Cleaning duties and preparation duties, which are to a set infection control standard and ensuring that vehicles are ready to respond to emergencies, will also be responsible for the day...