Client Service Leader

6 months ago


Leicester, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
The Client Service Leader (CSL) is responsible for supporting the office MD by leading and managing a team of account executives to achieve renewal retention targets and drive revenue growth. By leading and managing the team effectively, implementing strategic sales initiatives and fostering a culture of excellence, the CSL will contribute to the growth and profitability of the office, Region and ultimately the North division achieve its targets.

**Responsibilities**:

- Strong renewal retention and support branch growth
- Implement and hold regular 1-2-1’s with AE’s focusing on client activities, regular client touchpoints, driving growth opportunities, PRISM’s, timelines etc and how the AE’s meet with and present to clients.
- Seek to guarantee client engagement is structured, organised and executed regularly. Build momentum, maintaining constant focus and avoiding slumps all achieved in a safe and positive environment.
- Utilise Gallagher sales tools to track and report on success with the supply of data which is a critical part of the rhythm of the branch. Strong advocate of the acturis new for existing recording to drive opportunities to be converted
- Through early goal setting and measurement of performance of AE’s renewal and growth numbers along with intervention to support colleagues who are struggling with aspects of their goals by coaching and leadership
- Strong, effective and timely activity on the vulnerable client register and reporting to ensure losses are limited by arranging for a team to support where needed

Qualifications:

- CII Accreditations preferred.
- Proven supervisory experience with the ability to lead and manage teams effectively.
- Strong operational service delivery management expertise, encompassing people, process, and technology.
- Demonstrated success in designing and implementing service strategies.
- Prior experience leading teams in an operational service delivery or shared services environment, ideally within a matrix structure.
- Exceptional communication skills, capable of engaging stakeholders at all levels.
- Eligibility to work in the UK.

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you



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