Customer Service Assistant

1 week ago


Felixstowe, United Kingdom East of England Co-op Full time

Vacancy Introduction

APPLY NOW, THERE IS NO NEED FOR A CV

Normal working pattern for this role:

Working Day Shift start/end time Monday 5pm - 10pm Saturday 5pm - 10pm

Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

Click on the video below to meet Bertie & Becky who are both Customer Service Assistants (CSA) at our co-op. They tell us more about what it is like to work as a CSA in our food stores.

Role Responsibility

As a CSA (Food Retail) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the role

The Ideal Candidate

Friendly and approachable A reliable team player Effective communication skills A positive attitude Engaged and self-motivated Willing to learn and adapt Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Package Description

What’s in it for you

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

Competitive rates of pay 20% discount in our food stores, along with other discounts across our family of businesses 22 days holiday (plus bank holiday entitlement) which increases with service 5% employer pension contribution Death in service benefit Access to our colleague communications app, The Loop Enhanced* family leave and pay arrangements Opportunities to grow, with award-winning training and apprenticeship programmes Great deals and discounts across ’s of high street and online retailers Financial wellbeing support, including Wagestream®

  • Felixstowe, United Kingdom Uniserve Group Full time

    The Customer Service Assistant will provide excellent customer service levels to all our client base and respond to customer inquiries, issues, or queries. The Customer Service Assistant will report directly to the Operations Manager. **Key Responsibilities**: - Undertake all work as instructed by your supervisor. - Ensure full compliance on all policies...


  • Felixstowe, United Kingdom Reed Procurement & Supply Chain Full time

    **Customer Service Supervisor** **Location**: Felixstowe **Salary**: up to 35k Reed Procurement & Supply Chain are proud to be working with a well-established container transport company who now have a fleet of 500 vehicles serving all the UK’s deeps sea container ports, rail terminals and inland hubs. This fantastic company are lookingfor an experienced...


  • Felixstowe, United Kingdom Uniserve Group Full time

    The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as ensuring they provide excellent customer service and responding to customer inquiries and resolving issues or queries. **Key Responsibilities**: - Manages a team of assigned customer service representatives and ensures they...


  • Felixstowe, United Kingdom TLP Full time

    Customer Service AdvisorFelixstowe, SuffolkFull-time, TemporaryMonday to Friday, (Apply online only)£12.02 Per hour, PAYEImmediate startWe are seeking a Customer Service Advisor to be part of a dynamic and growing company in the Freight industry. This will be working with a multi-award winning company and the UK’s largest provider of their sector. We are...


  • Felixstowe, United Kingdom DFDS UK & Ireland Full time

    Warning, if you’re looking for a 9-5 Monday to Friday desk job, this isn’t the role for you. Our operation runs constantly so we need you to be super flexible as our shipping operation is 24/7. Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can...


  • Felixstowe, United Kingdom TLP Recruitment Full time

    Customer Service Analyst, Felixstowe (Level 1/2/3 - salary according to experience) Full time (35 hours per week) 1 hour lunch, Permanent - Fantastic location and office! Excellent salary and benefits package, including 25 days annual leave (plus BH) annual bonus and generous pension contribution. TLP are delighted to be supporting our client, a market...


  • Felixstowe, United Kingdom Volvo Group Full time

    United Kingdom **Position Description** **Customer Service Representative **- Felixstowe Working 45 hours Mon-Fri (08.00-17.30) with 1 in 3 Saturday mornings (6 hours) **up to £29,000 basic dependent on truck dealership experience** **Overview**: An exciting opportunity has arisen for a CSR to work alongside our experienced team front of house. This...


  • Felixstowe, United Kingdom DFDS UK & Ireland Full time

    Become part of our 24/7 team providing support to a dynamic shipping operation. Warning, if you’re looking for a 9-5 Monday to Friday desk job, this isn’t the role for you. Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help...


  • Felixstowe, United Kingdom TSB Perm Full time

    **Job Role: Customer Service Consultant (Money Confidence Expert)** **Function: Branch Banking** **Location: Felixstowe** **Salary: £22,890 (£21,000 base plus cash allowance of £1,890) and excellent benefits** At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to...


  • Felixstowe, United Kingdom TSB Perm Full time

    **Job Role: Customer Service Consultant (Money Confidence Expert)** **Function: Branch Banking** **Location: Felixstowe** **Salary: £22,890 (£21,000 base plus cash allowance of £1,890) and excellent benefits** At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to...


  • Felixstowe, United Kingdom DFDS Full time

    Everything we eat, everything we wear and most of what we touch has a supply chain. This is just once of the reasons why a career within logistics can be so diverse yet so rewarding. Are you passionate about customer service and enjoy the thought of working in a fast-paced environment? Are you looking for a role where you can communicate with a variety of...


  • Felixstowe, United Kingdom DFDS Full time

    **Salary up to £32K including shift allowance, depending on experience** Everything we eat, everything we wear and most of what we touch has a supply chain. This is just once of the reasons why a career within logistics can be so diverse yet so rewarding. Are you passionate about customer service and enjoy the thought of working in a fast-paced...


  • Felixstowe, Suffolk, United Kingdom DFDS Full time

    Salary up to £32K including shift allowance, depending on experienceEverything we eat, everything we wear and most of what we touch has a supply chain. This is just once of the reasons why a career within logistics can be so diverse yet so rewarding. Are you passionate about customer service and enjoy the thought of working in a fast-paced environment? Are...


  • Felixstowe, Suffolk, United Kingdom DFDS Full time

    Everything we eat, everything we wear and most of what we touch has a supply chain. This is just once of the reasons why a career within logistics can be so diverse yet so rewarding. Are you passionate about customer service and enjoy the thought of working in a fast-paced environment? Are you looking for a role where you can communicate with a variety of...


  • Felixstowe, United Kingdom DFDS UK & Ireland Full time

    Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Operations Services Coordinator. **Be part of the movement - and play your...


  • Felixstowe, United Kingdom Uniserve Full time

    **Do you thrive in a fast-paced logistics environment and enjoy building strong relationships?** **Uniserve** is seeking a **Customer Services Supervisor** to join our team at our excellent facility in Felixstowe (FMDC). In this role, you'll be responsible for maintaining and developing quality relationships with our existing customers and internal business...


  • Felixstowe, United Kingdom Port of Felixstowe Full time

    Customer Service Supervisor The Role Hutchison Ports (UK) - Port of Felixstowe is the largest deep-water Port in the UK and to support our continued growth and development we are looking to recruit a Customer Service Supervisor to join our Container Division department, reporting to the Landside Manager. One of the key responsibilities of the role is to...


  • Felixstowe, United Kingdom A & S Recruitment Full time

    Customer Service Coordinator will act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle. Working in close communication with Sales, Operations & various other departments, they will facilitate any changes requested by the customer where possible and communicate any changes proactively Key...


  • Felixstowe, United Kingdom A & S Recruitment Full time

    Customer Service Coordinator will act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle. Working in close communication with Sales, Operations & various other departments, they will facilitate any changes requested by the customer where possible and communicate any changes proactively Key...


  • Felixstowe, United Kingdom Uniserve Holdings Limited 0002 - Uniserve Limited UniUK Ardagh 8018 - UniUK Ardagh Traction Full time

    **Do you thrive in a fast-paced logistics environment and enjoy building strong relationships?** **Uniserve** is seeking a **Customer Services Supervisor** to join our team at our excellent facility in Felixstowe (FMDC). In this role, you'll be responsible for maintaining and developing quality relationships with our existing customers and internal business...