Customer Service Supervisor
5 months ago
Customer Service Supervisor
The Role
Hutchison Ports (UK) - Port of Felixstowe is the largest deep-water Port in the UK and to support our continued growth and development we are looking to recruit a Customer Service Supervisor to join our Container Division department, reporting to the Landside Manager. One of the key responsibilities of the role is to effectively and efficiently supervise the Customer Service and Customer Service Support teams, ensuring that the highest levels of customer service are always delivered.
The Customer Service Supervisor will required to understand, learn and fully be trained in the role to further support the team during peak periods. The role is required to routinely interact with internal and external customers at all levels, with specific responsibility as initial contact point for Haulage Customer queries, issues and complaints.
Key Requirements
- Deliver unambiguous and authentic safety leadership to your Team, based on the HPUK Leadership guide, ensuring that the moral, legal and financial case for safety, the vision to tackle issues and the department/shift safety plan is communicated, understood and embedded in the business.
- Set and maintain Customer Service standards by ensuring that all verbal and written Customer communications from self and team are aligned to standards expected of a high performing and professional Customer Service team.
- Demonstrate that you fully understand the HPUK Health & Safety strategy and plan, the local plan for your business area and provide evidence of safety improvements within your team supporting the agreed KPI’s.
- Regularly review all customer interactions (e.g. queries/complaints/issues/requests etc.) to surface improvement opportunities across people, process and systems; review outcomes with Line Management, proposing suitable corrective action accordingly.
- Regularly review “Best Practice” operations across all team activities and update as required; ensure practices are applied at all times.
- Manage the daily allocation of tasks across the CSC and CSS Teams; monitor performance against expectation and reallocate resource as required to meet peaks in demands.
- Ensure all local resource requirements are met on daily and weekly basis; work with Resource Office to ensure needs are reflected in the resource plan at all times; support the Resource Office to find solutions in exceptional circumstances.
- Build and sustain effective working relationships with Container Division Management. Supervisors and Controllers.
- Ensure forecast volumes and peaks in haulage demand are identified and shared with Operations Delivery Teams across each shift.
Who are we looking for?
Suitable applicants should meet the following criteria:
Essential:
- Ability to build collaborative and sustainable relationships with Customers, Operations Centre, management grade and hourly paid operatives.
- Customer Focused - puts the customer experience front of mind and inspires others to do the same.
- Strong interpersonal and communication skills, with an ability to provide clear direction to team and work collaboratively to support and influence across multiple operational areas.
- Ability to act calm and make decisions under pressure in a fast-paced environment.
Desirable:
- Minimum 2 years’ experience in a supervisory or management role within a customer service environment, with knowledge of report generation and delivery.
Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
**Job Types**: Permanent, Full-time
**Salary**: Up to £46,913.00 per year
**Benefits**:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
Reference ID: 9720
-
Customer Services Supervisor
5 months ago
Felixstowe, United Kingdom Uniserve Full time**Do you thrive in a fast-paced logistics environment and enjoy building strong relationships?** **Uniserve** is seeking a **Customer Services Supervisor** to join our team at our excellent facility in Felixstowe (FMDC). In this role, you'll be responsible for maintaining and developing quality relationships with our existing customers and internal business...
-
Customer Services Supervisor
5 months ago
Felixstowe, United Kingdom Uniserve Holdings Limited 0002 - Uniserve Limited UniUK Ardagh 8018 - UniUK Ardagh Traction Full time**Do you thrive in a fast-paced logistics environment and enjoy building strong relationships?** **Uniserve** is seeking a **Customer Services Supervisor** to join our team at our excellent facility in Felixstowe (FMDC). In this role, you'll be responsible for maintaining and developing quality relationships with our existing customers and internal business...
-
Customer Services Supervisor
5 months ago
Felixstowe, United Kingdom Uniserve Holdings Limited 0002 - Uniserve Limited UniUK 8016 - UniUK Central Overheads Full timeHey there, Customer Service Superstars! Are you ready to be part of our amazing customer service team? We're on the hunt for a dynamic and passionate Customer Services Supervisor to join the Uniserve family! Here's what you'll be doing in this thrilling role: Help manage our current customer accounts - You'll be the go-to person for our valued customers,...
-
Customer Supervisor
5 months ago
Felixstowe, United Kingdom Xcel Recruitment Full timeOur client, a freight forwarder is now seeking a Customs Supervisor to join their office in Felixstowe. Functions - Overseeing Import customs entries through CW1, ensuring systems are in place to make sure all entries are compliant with the current rules. - Ensuring compliance with import quotas, customs tariffs, trade agreements etc. - Verifying procedures...
-
Customer Service Liaison
3 weeks ago
Felixstowe, Suffolk, United Kingdom Stobart Careers Full timeJob Title: Customer Service CoordinatorCompany Description: Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK's best-known brands across core consumer and retail sectors.Job Description: We are seeking a Customer Service Coordinator to report to the Customer Service Supervisor at...
-
Catering Supervisor
2 weeks ago
Felixstowe, United Kingdom Compass UK & Ireland Full timeWe're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Defence on a full time basis, contracted to 35 hours per week.As a Catering Supervisor, you will be responsible for ensuring our kitchens and...
-
Catering Supervisor
2 weeks ago
Felixstowe, United Kingdom Compass UK & Ireland Full timeWe're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Defence on a full time basis, contracted to 35 hours per week. As a Catering Supervisor, you will be responsible for ensuring our kitchens and...
-
Catering Supervisor
3 weeks ago
Felixstowe, United Kingdom Compass UK & Ireland Full timeWe're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Defence on a full time basis, contracted to 35 hours per week.As a Catering Supervisor, you will be responsible for ensuring our kitchens and...
-
Customer Service Coordinator
3 weeks ago
Felixstowe, Suffolk, United Kingdom Stobart Full timeJob DescriptionStobart, a leading ambient transport and logistics business, is seeking a Customer Service Coordinator to join our team at our Felixstowe site.The successful candidate will report to the Customer Service Supervisor and be responsible for providing a high level of customer service to all customers.Key Responsibilities:Ensure customers are...
-
Catering Supervisor
2 weeks ago
Felixstowe, United Kingdom Compass UK & Ireland Full timeWe're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Defence on a full time basis, contracted to 35 hours per week. As a Catering Supervisor, you will be responsible for ensuring our kitchens and...
-
Food and Beverage Supervisor
5 months ago
Felixstowe, United Kingdom The Orwell Hotel Full timeJob Summary We are seeking highly motivated Food and Beverage Supervisor to join our team. As the Food and Beverage Supervisor, you will be responsible for overseeing food and beverage operations on your shifts. This includes supervising staff, ensuring high-quality drinks & Cocktails, and providing exceptional customer service. Duties - Oversee the daily...
-
Customer Service Coordinator
3 weeks ago
Felixstowe, United Kingdom Stobart Full timeJob DescriptionWe are currently seeking a Customer Service Coordinator to join our team at our Felixstowe site. Reporting to the Customer Service Supervisor, the Customer Service Coordinator will maximise sales by providing a high level of customer service to all customers.Working hours: Monday to Friday, 08:00 - 17:00 Key Duties of a Customer Service...
-
Customer Service Coordinator
3 months ago
Felixstowe, United Kingdom Culina Group Full timeJob Description We are currently seeking a Customer Service Coordinator to join our team at our Felixstowe site. Reporting to the Customer Service Supervisor, the Customer Service Coordinator will maximise sales by providing a high level of customer service to all customers. Working hours: Monday to Friday, 08:00 - 17:00 Salary: Up to £26,500...
-
Customer Support Liaison
6 days ago
Felixstowe, Suffolk, United Kingdom Stobart Full timeCustomer Service Coordinator Job DescriptionWe are currently seeking a Customer Service Coordinator to join our team at Stobart. Reporting to the Customer Service Supervisor, the Customer Service Coordinator will maximise sales by providing a high level of customer service to all customers.
-
Customer Service Coordinator
1 month ago
Felixstowe, United Kingdom Stobart Full timeJob DescriptionWe are currently seeking a Customer Service Coordinator to join our team at our Felixstowe site. Reporting to the Customer Service Supervisor, the Customer Service Coordinator will maximise sales by providing a high level of customer service to all customers.Working hours: Monday to Friday, 08:00 - 17:00Salary: Up to £26,500 Per AnnumKey...
-
Restaurant Supervisor
5 months ago
Felixstowe, United Kingdom Prezzo Felixstowe Full time**Restaurant Supervisor** **£11.02 per hour plus Tips shared across the business (TRONC)** Here at Prezzo, we celebrate the joy of Italian dining; this starts in the kitchen and ends with the service. Every customer should leave wanting to return. That’s why we’re looking for a passionate **Restaurant Supervisor** to join us at Prezzo to help us to...
-
Restaurant Supervisor
5 months ago
Felixstowe, United Kingdom Prezzo Felixstowe Full time**Restaurant Supervisor** **£11.84 per hour plus Tips shared across the business (TRONC)** Here at Prezzo, we celebrate the joy of Italian dining; this starts in the kitchen and ends with the service. Every customer should leave wanting to return. That’s why we’re looking for a passionate **Restaurant Supervisor** to join us at Prezzo to help us to...
-
Restaurant Supervisor Lead
1 week ago
Felixstowe, Suffolk, United Kingdom Prezzo Full timeAbout the RoleWe are looking for a skilled Restaurant Supervisor to join our team at Prezzo. As a Restaurant Supervisor, you will play a crucial role in ensuring that every customer leaves happy and wanting to return. You will be responsible for leading a team of staff, managing the restaurant floor, and maintaining the highest standards of customer...
-
Warehouse Supervisor
3 weeks ago
Felixstowe, United Kingdom Uniserve Holdings Ltd Full timeUniserve is a leading provider of innovative logistics solutions, committed to delivering exceptional service to our customers. As we expand our operations, we are seeking a dedicated and experienced Warehouse Manager to oversee the day-to-day operations of our new warehouse. Hours: 08.00 -18.00 Your Role As Warehouse Supervisor, you will play a pivotal...
-
Warehouse Supervisor
3 weeks ago
Felixstowe, United Kingdom Uniserve Holdings Ltd Full timeUniserve is a leading provider of innovative logistics solutions, committed to delivering exceptional service to our customers. As we expand our operations, we are seeking a dedicated and experienced Warehouse Manager to oversee the day-to-day operations of our new warehouse.Hours:08.00 -18.00Your RoleAs Warehouse Supervisor, you will play a pivotal role in...