Customer Service Advisor
5 months ago
Become part of our 24/7 team providing support to a dynamic shipping operation. Warning, if you’re looking for a 9-5 Monday to Friday desk job, this isn’t the role for you. Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Advisor.
**Be part of the movement - and play your part.**
**About the role**
We understand that to be successful we need to grow and develop our talent. Communicating with our teams in both the Ports of Felixstowe and Immingham including delivering drivers, you’ll also be part of the dynamic customer services team, delivering a premium service. If you have a gregarious nature but enjoy working as part of a team on a shift rotation, including nights, evenings, and days, willing to take responsibility and make informed decisions, then please get in touch with us.
You will be responsible for:
- Supporting customers on their journey, via updates in systems or communicating on the status of trailers.
- Communicating with our internal stakeholders.
- Planning with stakeholders to efficiently load and depart vessels on-time, fulfilling all necessary requirements.
- Safeguarding and enhancing the service level offered by DFDS and surpassing our client expectations.
**About you**
We're on the hunt for a Customer Service Advisor with excellent IT skills but can also thrive in a challenging environment. Alongside your strong IT skills and dedication to ensure customer satisfaction, you'll be the go-to person for resolving inquiries and customer service issues with ease. If you're adaptable, quick on your feet, and passionate about delivering a top-notch service, join our team and become the hero of our customer interactions
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
**Working at DFDS**
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
**We look forward to hearing from you.
-
Customer Services Advisor
5 days ago
Felixstowe, United Kingdom CV-Library Full timeCustomer Service Advisor – Office based, Felixstowe, Suffolk Full-time, Temporary position, Monday to Friday, (Apply online only) £12.02 Per hour, PAYE Immediate start We’re seeking a Customer Service Advisor to be part of a dynamic and growing company in the Freight industry. This will be working with a multi-award winning company and...
-
Customer Service Advisor
6 months ago
Felixstowe, United Kingdom Fix Auto UK Full timeAt Fix Auto UK, we pride ourselves in delivering right first-time repair solutions that include value, service, speed and quality for our customers. We currently have a vacancy for an experienced Customer Service Advisor. Hours - Fulltime. You may be required to work Saturday mornings. - have a driven 'can do' attitude - have a good eye for detail -...
-
Customer Services Advisor
6 months ago
Felixstowe, United Kingdom A & S Recruitment Full timeOur well established Felixstowe logistics company is seeking to recruit a Customer Services Advisor to work as part of their busy team Acting as first focal point for the customer for all matters relation to the day to day operational needs to deliver the customers’ requirements Communication with customers, transport, and sales teams Utilise the daily...
-
Customer Service Advisor
5 months ago
Felixstowe, United Kingdom DFDS UK & Ireland Full timeWarning, if you’re looking for a 9-5 Monday to Friday desk job, this isn’t the role for you. Our operation runs constantly so we need you to be super flexible as our shipping operation is 24/7. Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can...
-
Senior Service Advisor
6 months ago
Felixstowe, United Kingdom Renault Truck Commercials Full time**Senior Customer Service Representative **- Felixstowe **Renault Truck Commercials' prestigious Felixstowe Dealership is looking for an excellent Senior Vehicle Dealership experienced Service Advisor to provide a service to customers that will promote the profitable sale of Workshop Services and Products.** Working 42.5 hours Mon-Fri with 1 in 3 Saturday...
-
Parts and Service Advisor
4 weeks ago
Felixstowe, Suffolk, United Kingdom Volvo Group Full timeWe are seeking a skilled and customer-focused individual to join our team as a Parts and Service Advisor. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and support, while promoting the sale of workshop services and products.Key Responsibilities:To be the first point of contact for customers,...
-
Parts and Service Advisor
4 weeks ago
Felixstowe, Suffolk, United Kingdom Volvo Group Full timeWe are seeking a skilled and customer-focused individual to join our team as a Parts and Service Advisor. In this role, you will be the first point of contact for customers, providing a professional and helpful service while promoting the sale of workshop services and products.Key Responsibilities:To identify service parts requirements and assist in...
-
Parts and Service Advisor
3 months ago
Felixstowe, United Kingdom Volvo Group Full time29/08/2024/in , , , , , , , , , , , /by Our prestigious Renault Truck Commercials Dealership, based in Felixstowe, is looking to recruit for an Advisor to cover Front of House customer support and parts supplyWorking hrs: Monday to Friday on rota between 7am and 6pm with 1 in 3 Saturday mornings paid at time and a half.This is paying a salary of between...
-
Trainee Parts
6 months ago
Felixstowe, United Kingdom Renault Truck Commercials Full timeOur prestigious Renault Truck Commercials Dealership, based in Felixstowe, is looking to recruit for a newly created role which covers Front of House customer support and Parts supply Working hrs: Monday to Friday 08.30hrs to 17.00hrs This is paying a salary of up tom £27,000 (plus overtime at time and a half). We require a full UK Manual Driver's Licence...
-
Customs Advisor
2 weeks ago
Felixstowe, Suffolk, United Kingdom Uniserve (U K ) Ltd. Full time{"Benefits":{"title":"Benefits"},"Job Description":{"title":"Job Description","content":"As a Customs Consultant at Uniserve (U K ) Ltd., you will be part of a team that is dedicated to providing exceptional customs and trade services to our clients.We are looking for a highly skilled and experienced individual who can provide high-quality advisory services...
-
Trainee Parts and Service Advisor
5 months ago
Felixstowe, United Kingdom Renault Trucks Full timeTrainee Parts and Service Advisor **Location**:Felixstowe, GB, IP11 3JB**Position Type**:Student- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then...
-
Customer Experience Advisor S1 Everyday Banking
6 months ago
Felixstowe, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Felixstowe Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a...
-
Sales Advisor
2 weeks ago
Felixstowe, United Kingdom CV-Library Full timeJob Title: Sales Advisor Location: Felixstowe Basic Salary: Permanent contract - £11.44 Per Hour (21 years old+) / £8.60 Per Hour (18-20 years old) OTE: Between £27,000 - £30,000 per annum Shift and schedule: Trading hours are 9:00 am - 5:30 pm Monday to Saturday, Closed Sunday. 5-7 day working pattern Priority...
-
Customer Experience Advisor
2 weeks ago
Felixstowe, Suffolk, United Kingdom Maersk Full timeDeliver Exceptional Customer ServiceWe are seeking a skilled Customer Experience Consultant to join our Maersk team in Felixstowe. As a key member of our customer service team, you will be responsible for delivering a first-class level of customer service to our clients, both professionally and efficiently.Key Responsibilities:Deliver a 1st class level of...
-
Customer Service Liaison
4 weeks ago
Felixstowe, Suffolk, United Kingdom Stobart Careers Full timeJob Title: Customer Service CoordinatorCompany Description: Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK's best-known brands across core consumer and retail sectors.Job Description: We are seeking a Customer Service Coordinator to report to the Customer Service Supervisor at...
-
HR Advisor
5 months ago
Felixstowe, United Kingdom Port of Felixstowe Full time**HR Advisor** **The Role** Hutchison Ports (UK) - Port of Felixstowe is the largest deep-water Port in the UK and to support our continued growth and development we are looking to recruit an Temporary HR Advisor to support our Human Resources Team as maternity cover. Working within the HR Service Centre (HRSC) the purpose of this role will be to provide...
-
Customer Service Liaison
3 weeks ago
Felixstowe, Suffolk, United Kingdom Culina Group Full timeCustomer Service Liaison RoleThe Culina Group is seeking a Customer Service Liaison to maximise sales by providing a high level of customer service to all customers.Working Hours: Monday to Friday, 08:00 - 17:00Salary: Up to £26,500 Per AnnumKey Responsibilities:Ensure customers are treated in a friendly and polite manner.Ensure every customer is...
-
Customer Service Specialist
4 weeks ago
Felixstowe, Suffolk, United Kingdom Maersk Full timeAre you passionate about delivering exceptional customer experiences?We are seeking a talented Customer Experience Consultant to join our Maersk team in Felixstowe.This role is ideal for an individual who thrives in a fast-paced, performance-driven environment and is committed to delivering world-class service to customers.As a Customer Experience...
-
Customer Services Supervisor
6 months ago
Felixstowe, United Kingdom Uniserve Full time**Do you thrive in a fast-paced logistics environment and enjoy building strong relationships?** **Uniserve** is seeking a **Customer Services Supervisor** to join our team at our excellent facility in Felixstowe (FMDC). In this role, you'll be responsible for maintaining and developing quality relationships with our existing customers and internal business...
-
Customer Service Representative
4 weeks ago
Felixstowe, Suffolk, United Kingdom Stobart Full timeJob Title: Customer Service CoordinatorJob Summary: We are seeking a highly skilled Customer Service Coordinator to join our team at Stobart. The successful candidate will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.Key Responsibilities:Provide timely and effective responses to customer...