Customer Experience Advisor

2 days ago

Felixstowe, Suffolk, United Kingdom Maersk Full time

Deliver Exceptional Customer Service

We are seeking a skilled Customer Experience Consultant to join our Maersk team in Felixstowe. As a key member of our customer service team, you will be responsible for delivering a first-class level of customer service to our clients, both professionally and efficiently.

Key Responsibilities:

  • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
  • Liaise with other key parties, including third-party suppliers and other Maersk offices around the world
  • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
  • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
  • Produce internal and external reports and statistics as required, including client KPI reporting
  • Monitor the performance of third-party suppliers, with the aim of identifying areas for improvement
  • Support the client in problem-solving by building an in-depth understanding of their business and the problems that impact it
  • Proactively identify challenges within the client's supply chain process, which we manage, and suggest possible solutions to optimize the process

Requirements:

  • Passion for customer satisfaction and service excellence
  • Previous experience in Logistics (a plus)
  • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
  • Ability to meet tight deadlines, to work in a high-paced and changing environment, and drive to develop new, more efficient working practices
  • Expertise with Microsoft applications: Word, Excel, Outlook
  • Good telephone manner and strong Customer Service mind set and approach
  • Outstanding attention to detail

We are an equal opportunities employer and welcome applications from all qualified candidates. To apply, please submit your resume and a cover letter outlining your suitability for the role. We look forward to hearing from you.

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