Trainee Parts

5 months ago

Felixstowe, United Kingdom Renault Truck Commercials Full time

Our prestigious Renault Truck Commercials Dealership, based in Felixstowe, is looking to recruit for a newly created role which covers Front of House customer support and Parts supply

Working hrs: Monday to Friday 08.30hrs to 17.00hrs
This is paying a salary of up tom £27,000 (plus overtime at time and a half). We require a full UK Manual Driver's Licence for this role.

**Overview**:
We are looking to train and mentor a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products

**In Particular**:

- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Volvo Trucks in terms of its products, services and value at all times

**Key Skills / Competencies**:

- Familiarisation of booking times
- Familiarisation of vehicle parts.
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems

**Benefits**:

- 25 days holiday rising with service
- Contributory Pension scheme matched up to 5%
- Health cash plan
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Employee discounts on Renault & Volvo Cars
- Renault Truck Commercials is an Equal Opportunities Employer_

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Vehicle Dealership: 1 year (preferred)
- service advisor: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 122909

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