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IBA Account Handler

3 months ago

Bedford, United Kingdom Howden Group Holdings Full time

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role

Provide an accounting administration service for specified Business Units within Howden Group Holdings. Achieve targets, develop the business and deliver an excellent comprehensive service. Ensure that responsibilities are completed in accordance with the relevant Company and/or Group policies.

Key Responsibilities:


• Develop strong relationships with the Business Units, Suppliers & Markets
• Respond to the Business Units’ requirements as appropriate

• Work with clients to clear outstanding debts
• Behave with all clients (both internal and external) fairly and ethically
• Assist with the reconciliation of accounts to markets and clients

• Assist with the reconciliation of receipts and payments with invoices

• Assist with reviewing and processing of IBA payment requests
• Ensure all claim payment requests are forwarded to cashiers within agreed timeframe
• Review and forward IBA settlements to cashiers within agreed timeframe
• Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes
• Assist with processing of relevant entries onto Group company IBA systems
• Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can
action as appropriate
• Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole
• Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed

Skills & Attributes:

Experience not essential, training will be given. However, preference will be given to applicants who have some experience.


• Strong written and face to face communication skills
• Attention to detail with ability to produce accurate documentation and to file documents appropriately
• Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
• Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Able to undertake and demonstrate competence in technical training, as required by the industry regulator.
• It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market.

Qualifications
• GCSE’s (or equivalent) including Maths and English essential (to Grade C)

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other, in the small everyday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

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