Iba Account Handler

2 weeks ago

Bedford, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

ROLE PROFILE

IBA Technician

Role Purpose

The jobholder is a member of a team which focuses on Insurer IBA accounts. The job holder will provide an accounting administration service for specified Business Units within Hyperion Insurance Group. They will achieve targets, develop the business and deliver an excellent and comprehensive service, ensuring that e that responsibilities are completed in accordance with the relevant Company and/or Group policies.

KEY ACCOUNTABILITIES

Planning/Reporting:

- Plans their work to ensure that the team meets its operating goals
- Provides relevant management information to senior management, when requested
- Contributes to project work and when required

Technical:

- Ensures cash matching tasks are completed in a timely manner
- Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can action, as appropriate
- Reviews and processes IBA payment requests
- Processing of relevant entries onto Group company IBA systems
- Reconciles accounts with markets and clients
- Resolves accounts queries promptly and efficiently
- Keeps informed of all regulatory and legal changes which impacts on the job role
- Ensures up to date records are maintained at all times on the Company systems
- Responds appropriately to urgent issues as they arise

Policy, Process and Procedures:

- Interprets instructions and issues arising, and then implement actions according to policies and procedures

Environment, Customer Focus and Relationships:

- Responds to the clients(both internal and external) requirements as appropriate
- Behaves with all clients (both internal and external) fairly and ethically
- Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development:
The job holder has no direct reports.
- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
- Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
- Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Reference to team (below) is only applicable where the job holder has direct line management responsibilities:

- Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
- Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
- Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if the job holder has line management responsibilities)
- Maintains accurate records and deal with correspondence appropriately
- Operates in an honest, professional and ethical manner
- Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to
- Completes all relevant regulatory training
- Ensures remain competent to carry out role (this will include team members where job holder has direct reports)

PERSON SPECIFICATION

Knowledge/Experience
- Some previous experience of working as an IBA Technician
- Solid understanding of processes and procedures within the insurance market

Skills/Behaviours
- Able to manipulate and understand financial data
- Attention to detail with ability to produce accurate documentation and to file documents appropriately
- Ability to work effectively within a team
- Prioritisation and organisational skills
- Self-motivated
- Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- Able to undertake and demonstrate competence in technical training, as required by the industry regulator

**Qualifications**:

- GCSE’s (or equivalent) including Englis

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