Referral and Intake Co-ordinator
3 weeks ago
Job summary
We are looking to recruit an enthusiastic and highly motivated Referrals and Intake Coordinator to join our dedicated and dynamic multidisciplinary team. The post is suitable for UKCP or BACP, HCPC registered Psychotherapist, or mental health nurse registered with NMC/RCN. We particularly encourage applications from underrepresented groups, such as people with disabilities, men, professionals from Black, Asian and Minority Ethnic backgrounds.
The successful candidate must be able to travel across London to other sites when required and to contribute to co-facilitating occasional groups and workshops out of office hours. There is a requirement for onsite working but it is also essential to be able to work online.
You will receive regular clinical and professional post holder will attend relevant training required to work in the Havens and will have access to a wide variety of CPD opportunities. You will contribute to teaching, training, audit, research and service development.
Main duties of the job
The Referral and Intake Co-ordinator role requires both clinical and organisational skills.
The post holder will assist with co-ordinating and ensuring the successful day to day management of all referrals to the Havens Therapies service (adults, children and young people), including processing referrals and adding them to the relevant waiting lists and managing the initial assessment and treatment waiting lists.
The post holder will be responsible for identifying referrals that require further discussion by the therapies team and preparing them for discussion at the weekly referrals meeting.
They will support clinicians to "step clients up and out" of the service and will liaise, on behalf of clinicians, if necessary, with GPs, referrers, other statutory and non-statutory services to ensure clients are signposted to the best service.
The post holder will also screen clients over the telephone when the referral information is unclear or lacking in detail. They will manage referrals quickly and smoothly, ensuring all risks are assessed and clients receive treatment from the appropriate team within the appropriate time frame.
Part of the role will also involve supporting crisis workers/nurses with clients calling in relation to psychological support.
There may be an opportunity to undertake some limited clinical work with appropriate qualifications and experience.
About us
The Havens is the London's Sexual Assault Referral Centre (SARC) and we are a longstanding partnership initiative between the Mayors' Office for Policing and Crime (MOPAC) and NHS England to improve the care offered to victims of sexual assault and rape. The service is provided by King's College Hospital NHS Foundation Trust. The Havens provide comprehensive forensic, medical, advocacy and psychological therapy aftercare services to complainants of serious sexual assault.
Job description
Job responsibilities
CLINICAL
To screen and manage all referrals to the Havens therapies service
To screen patients on the telephone or online when the referral information is unclear or lacking detail and to convey often complex and sensitive information in a clear, reassuring and containing manner.
To ensure the referrals are allocated to the right service pathway in liaison with the appropriate clinician within the service.
To manage referrals quickly and smoothly, ensuring all risks are assessed and clients receive treatment from the appropriate team within the appropriate time frame.
To be responsible for continuing monitoring, evaluation and management of risk and safeguarding issues for Havens clients in close consultation with their supervisor, senior clinicians and the Social Worker Liaison Officer.
To attend service Safeguarding meetings.
To work closely with partners in Secondary Care and other independent sector providers to ensure smooth pathways.
To work closely with the therapies team and the Havens multi-disciplinary team.
To support clinicians to step clients up and out of the service as and when required.
To liaise, on behalf of clinicians and, if necessary, with GPs, referrers, other statutory and non-statutory services in the Trust to ensure clients are signposted to the most appropriate service
To participate in multidisciplinary meetings concerned with the delivery and development of clinical services.
To receive regular clinical and service-related supervision.
To provide support for colleagues in team meetings and in difficult emergency situations.
ADMINISTRATIVE RESPONSIBILITIESTo ensure the highest standards of clinical record keeping, report writing and the responsible exercise of professional self-governance in accordance with professional codes of practice of the relevant professional body and Trust policies and procedures.
To provide and maintain adequate statistics and monitoring records as required by the Trust and commissioners.
To maintain knowledge and awareness of the local resources available in the area to provide clients with a comprehensive signposting service.
To contribute to updates of a list of resources of relevant voluntary and statutory agencies working within the specialist field of rape and sexual assault in the locality.
To be involved in the production, maintenance and distribution of client information leaflets, particularly pertaining to sexual assault and the work of the Havens. To ensure that education materials, relevant leaflets, and posters are up to date.
The post holder must ensure that personal information for clients, members of staff and all other individuals is accurate,up-to-date,kept secure and confidential at all times in compliance with the Data Protection Act,the Caldecott principles and the common law duty of confidentiality, GDPR, Code of Confidentiality or Personal Health Data, the professional body Code of Conduct and other relevant Trust policy.
RESEARCH, AUDIT AND SERVICE DEVELOPMENT
To monitor compliance with service waiting times.
To report on capacity issues and to flag difficulties to senior members of the therapies team ( assessment or therapy waiting times exceeding service targets). To work in collaboration with the therapies team to develop clinical and psychoeducational waiting list initiatives. To contribute to providing information to support audit and evaluation of services. To utilise theory, evidence-based literature and research in the field of trauma to support trauma informed practice in the client work and in the work with other team members. To contribute to the implementation of service development projects and audits, as agreed with clinical/professional lead, to propose changes to service delivery To contribute to policy discussions on wider organisational level. To assist the Havens therapies team in carrying out research ( introduce research studies to clients and seek informed consent).ORGANISATIONAL RESPONSIBILITIES
To collaborate on the development and review of appropriate policy and clinical pathways within the Havens. To contribute to the systematic governance of the therapies service practice within the service, including clinical record keeping standards, records of professional meetings, and collection of activity data and outcome measures. To continue professional development by attending and using clinical supervision as well as by undertaking courses or participating in relevant conferences, seminars or workshops.To establish good working relationships with the Havens multidisciplinary team, as well as professionals from other departments.
To observe Kings College Hospital NHS Foundation Trusts Equal Opportunities Policy providing equality of treatment and opportunity to employees, service users and service providers irrespective of sex, sexuality, age, marital status, ethnic origin or disability.
To adhere to the Professional Code of Conduct relating to your profession (if applicable).
To support the organisation in developing an effective work/life balance for employees that meets the needs of the organisation.
To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate.
To participate in staff recruitment, as appropriate.
TEACHING AND TRAINING
To participate in the teaching of other health professionals, students and new members of staff GPs, medical students, postgraduate doctors, schools, community based groups and other professional groups or bodies requesting teaching or training. To identify and contribute to facilitate the meeting of training and teaching needs within the Havens team. To maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client group. To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date.We strongly advise candidates to read the job description and person specification before applying for this role
Person Specification
Education and Qualifications
Essential
Educated to degree level or equivalent professional qualification Evidence of continuing professional development as recommended by relevant professional organisation
Desirable
Further qualifications or experience appropriate to seniority of this position required at this level. Accredited with relevant professional organisation UKCP, BABCP, HCPC, NMC, RCN
Knowledge and Experience
Essential
Experience of attending clinical supervision and ability to reflect and be reflexive Knowledge of legislation in relation to the client group and mental health Experience in liaison and multi-agency working Experience in the process of assessment of risk and clinical need of children and young people and adults Experience of teaching, training and/or consultation to other psychological therapists and/or other professional groups. Knowledge and understanding around confidentiality and Data Protection Act Knowledge and understanding of psychological effects of trauma and vicarious trauma Experience of completing risk assessments over the telephone Experience of contributing to intake co-ordination, triage and wait list management
Desirable
A post graduate diploma with experience in delivering mental health support and/or therapy ( PWP Training), or a core mental health qualification in mental health nursing, social work, or occupational therapy. Experience of working within a variety of mental health settings involving clinical contact with both child and adult populations Adult Mental Health Teams and/or IAPT services, CAMHS. Experience of working with clients who have experienced interpersonal violence Experience of working with a wide variety of client groups, across the whole life course with presenting problems that reflect the full range of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and threat of physical abuse Experience of working on call or on duty within teams
Skills and Competencies
Essential
Excellent verbal and written communication skills Good organisational and time management skills, ability to plan and prioritise own workload To communicate skilfully and sensitively complex and sensitive information with clients, carers and colleagues overcoming barriers to communication including sensory, and emotional difficulties, cultural differences and hostility to or rejection of information Ability to work as part of a team and independently Well-developed IT skills including entry and analysis of research data, use of database, Microsoft package Ability to develop and use complex multi-media materials for presentations in public, professional and academic settings. A commitment to the evaluation of services and a wish to continue to develop expertise in the service area. Ability to work effectively within a multi-disciplinary team, contributing to effective team functioning. Ability to manage emotionally stressful situations such as working with victims of abuse or trauma, or with people who engage in severe self-harming or aggressive behaviour.
Desirable
Skills in providing teaching and training to other professional groups.
Other requirements
Essential
Ability to travel between sites Willingness to work flexibly A positive approach to working with adults, children and young people with mental health difficulties Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain clinical practice in the face of regular exposure to highly emotive material and challenging behaviour Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.-
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