Customer Relationship Team Management Leader

3 months ago

Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

This is agreat opportunity to work in an enthusiastic team within a secureand stable industry. If you feel that you have the appropriateexperience ability and skills we want to hear fromyou


Whatmakes you a Great Applicant for this role
Are you an independent proactiveand resultsdriven CRM Team Leader growing Sales and Lead GenerationSpecialist Your success in this role will be measured by Customerretention and growth driving sales growth lead generationgenerating new business opportunities and building strongrelationships with potential and existing dealers. The idealcandidate will have a hunter mentality and be prepared to engagewith new and existing customers. You will have strong analyticaland reporting skills and enjoy achieving KPIs including leadconversion and sales performance metrics and achieving a highvolume of outbound calls per day. You understand that speaking withcustomers is how you build long lasting rapport and create newopportunities.

CompanyOverview:For over 52 years Adam Equipment has been a leadingweighing scale manufacturer with headquarters based in theUK. The UK office in Milton Keynessupports the sales and service needs for the Europeanmarket.

AdamEquipment provides professional weighing equipment throughout theworld for a wide range of markets including industrial laboratoryeducation medical veterinary botanicals and retail.We provide cost effective high value high qualityweighing equipment andservices.

CRMTeam Leader duties andresponsibilities

  • Buildingstrong relationships with customers is essential to developcustomer loyalty and increase sales. To do this the CustomerRelationship Team Leader has several keyresponsibilities.
  • CustomercentricRelationship Management with a proven track record of increasingcustomer satisfaction and retention rates by implementing effectivestrategies and building strong clientrelationships.
  • TheCustomer Relationship Team Leader is responsible for overseeing theprocess of customerretention.
  • Dutiesinclude interacting with new existing and potential customers on aregular basis supporting the sales functions of the business on howto best help customers and implementing customer service policiesand procedures to enhance customersatisfaction.
  • Usingthe CRM system (ZOHO) to manage relationships by collecting andanalysing customer data and developing new ways to meet customersneeds
  • Handlingcustomercomplaints
  • Overseeingthe interactions between customers and key team members such asBusiness Development Managers Regional Sales Manager Sales OfficeManagers. Customer ServiceRepresentatives.
  • Creatingand executing retentioncampaigns
  • Workingclosely with the Marketing team developing marketing campaigns toattract new customers and increase wallet share with existingcustomers
  • Collaboratingwith sales marketing customer service and operations teams toimprove the customerexperience
  • Coordinatingwith upper management to inform them of recurring issues withproducts orservices.
  • CustomerRelationship Team Leader should have thorough knowledge of theindustry and be a credible authority in thatdomain.
  • Aquality Customer Relationship Team Leader candidate should beproficient with word processing and presentation software.Additionally quality candidates will have the ability to quicklylearn about your company s products and services to establishthemselves as experts in thefield.
  • Youwill be responsible for but not limitedto:
  • Reviewingcustomer profiles to understand account activity buying patternsand identify lapsed but high potentialcustomers.
  • Segmentcustomers into vertical markets and producttypes.
  • Activelycall customers daily to generatesales.
  • Timelyfollowup for all inboundleads
  • Researchall customers to ensure a full understanding of their productmix/service offering identifying where there may be missedopportunities.
  • Reviewthe Zoho CRM system to ensure data accuracy andcollection.
  • Reviewall proposals to identify any missed opportunities on each projectwhat else can Adam Equipmentoffer.
  • Reviewand recommend improvements to the S&OP to help automate orimproveefficiency.
  • Identifyareas of opportunity for additional marketing collateral tocommunicate the full range of Adam Equipments product portfolio andeducate customers on what Adam Equipment canoffer.
  • Helpidentify leaning out business processesS&OP.
  • Workcollaboratively and conduct Weekly calls with CSO/Global SalesDirector and EMEA Marketing Manager to update on activity andopportunities that you are workingon
  • Utilisethe 80/20 principle and data to formulate a regular callingpatterns to existingcustomers.


Requirements

RequiredQualification andExperience:

  • Knowledgeof customer acquisition and retentionstrategies
  • Exceptionalverbal and written communicationskills
  • Socialand emotional awareness to tailor interactions for individualcustomers
  • Extensiveproductknowledge
  • Abilityto collaborate well with other customer care teammembers
  • Analyticalanddatadriven
  • Abilityto work in a fastpaced environment while managing multipletasks
  • Technologyskills in Zoho CRMsoftware
  • Impeccablecustomer servicesskills
  • Knowledgeof best practices in customer service andretention
  • Strongattention todetail.
  • Abilityto develop and maintain business relationships with internal andexternal contacts at alllevels.
  • Selfmotivatedto winbusiness.
  • Scaleindustry experience aplus.
  • Bilingualin multiple languages a definiteplus.


Theabove is intended to describe the general content of andrequirements for the performance of this job. It is not to beconstrued as an exhaustive statement of duties responsibilities orphysical requirements. Nothing in this job description restrictsmanagement s right to assign or reassign duties andresponsibilities to this job at any time. Reasonable accommodationsmay be made to enable individuals with disabilities to perform theessentialfunctions.

Adam Equipment is an Equal OpportunityEmployer.







BenefitsPerformancerelated bonus
Pension after 3months
EAP
MedicashPolicy
LifeCover
Head Office FreeParking
Free refreshments whenworking at HeadOffice

Previousinside sales or call center environment experience. Huntermentality not afraid to engage with new and existing customer base.Associate or bachelor's degree or equivalent work experiencepreferred. Proficient in Microsoft Excel, Word, Outlook,PowerPoint, and Teams virtual meetings. Strong negotiation andproblem-solving skills. Excellent oral and written communicationskills. Ability to effectively organize and prioritize work as wellas concentrate on multiple tasks simultaneously. Strong attentionto detail. Ability to develop and maintain business relationshipswith internal and external contacts at all levels. Self-motivatedto win business. Must have a valid driver's license and safedriving record per Company and insurance policies. Scale industryexperience is a plus. Bilingual in Spanish a definiteplus.

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