Customer Service Advisor

3 weeks ago


SouthendonSea, United Kingdom Ventrica Full time

Customer Service Advisor - Luxury Cosmetics Brand

This role is a fixed term contract starting on 17/06/2024 until 28/07/2024.

What will I do in the role?

First point of contact for all customer enquiries To provide sales through service, including order processing and upselling additional products Brand ambassador for your client, upholding the values/expectations of this luxury brand. Provide outstanding customer service across telephone, social media, web chat and e-mail Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

What do I need?

Experience of working in customer service is essential, ideally within a contact centre or retail environment A passion for the beauty industry is highly desirable Experience of sales through service would be an advantage A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer Strong written and verbal communication skills Experience of working in a customer facing environment Ability to work well within a team Confident IT skills

What will I be paid?

Pay rate: £12 per hour



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