Current jobs related to Dr. Martens - SouthendonSea - Ventrica

  • French Customer Service Advisor

    2 weeks ago

    Southend-on-Sea, United Kingdom Ventrica Full time

    Ventrica is a dynamic , fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre &...

  • German Customer Service Advisor

    2 weeks ago

    Southend-on-Sea, United Kingdom Ventrica Full time

    Ventrica is a dynamic , fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre &...

  • Part-Time Spanish Customer Service Advisor

    6 days ago

    Southend-on-Sea, United Kingdom Ventrica Full time

    Ventrica is a dynamic , fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre &...

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About VentricaVentrica is a dynamic, fast-growth customer management business that provides outsourced customer service for a range of blue-chip brands. We are an innovative company with a growing reputation for technical innovation and digital transformation.Awards and RecognitionVentrica has received several prestigious awards, including Gold for Best...

  • Customer Service Representative

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About VentricaVentrica is a dynamic, fast-growth customer management business that provides outsourced customer service for a range of blue-chip brands. We are an innovative company with a growing reputation for technical innovation and digital transformation.Awards and RecognitionVentrica has received several prestigious awards, including Gold for Best...

  • Customer Service Representative

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About VentricaVentrica is a dynamic and fast-growth customer management business that provides outsourced customer service for a range of blue-chip brands. We are an innovative company with a growing reputation for technical innovation and digital transformation.Awards and RecognitionVentrica has received several prestigious awards, including Gold for Best...

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    About VentricaVentrica is a dynamic and fast-growth customer management business that provides outsourced customer service for a range of blue-chip brands. We are an innovative company with a growing reputation for technical innovation and digital transformation.Awards and RecognitionVentrica has received several prestigious awards, including Gold for Best...

  • Sales Assistant

    4 months ago

    Stockton-On-Tees, United Kingdom schuh Full time

    **Sales Assistant**: **teesside** Teesside Shopping Park Unit 8C Stockton-on-Tees TS17 7BT Permanent Part-Time NEW! **About the role**: The customers’ journey needs to be flawless, from the minute they step through the door to the moment they leave. Their experience is at the heart of everything we do and this comes down to one simple thing. You! Do...

  • Sales Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom schuh Full time

    **Sales Assistant**: **teesside** Teesside Shopping Park Unit 8C Stockton-on-Tees TS17 7BT Permanent Full-Time NEW! **About the role**: The customers’ journey needs to be flawless, from the minute they step through the door to the moment they leave. Their experience is at the heart of everything we do and this comes down to one simple thing. You! Do...

  • Sales Assistant

    3 months ago

    Stockton-On-Tees, United Kingdom schuh Full time

    **Sales Assistant**: **teesside** Teesside Shopping Park Unit 8C Stockton-on-Tees TS17 7BT Temporary Part-Time NEW! **About the role**: The customers’ journey needs to be flawless, from the minute they step through the door to the moment they leave. Their experience is at the heart of everything we do and this comes down to one simple thing. You! Do...

Dr. Martens

4 months ago

SouthendonSea, United Kingdom Ventrica Full time

Dr. Martens - Italian Customer Service Advisor

This role is a fixed term contract until 31/03/2025.

Introduction to our client: Dr. Martens
As a Customer Service Advisor for our client Dr. Martens, you will be a part of a high performing team that is passionate about delivering exceptional customer service. Building rapport with customers as well as resolving any issues that they may have, having dedication and care to customer needs will ensure top tier results and positive quality scores. Dr. Martens are an iconic brand that is very prevalent within the UK and worldwide, making boots, shoes and accessories that are made to last. With a fanbase as huge as theirs, customers needs are at the forefront of our minds, looking to give a positive outcome with every contact.
We are looking for experienced Customer Service Advisors.



What will I do in the role?

First point of contact for all customer queries and providing product advice Proactively work to mitigate any escalations, dealing with returns/exchanges, order status queries and provide information on time-line logistics Brand ambassador for your client carrying exceptional customer service Provide outstanding customer service across telephone, social media, web chat and email Ensuring that the customer is at the heart of every conversation

What do I need?

A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach Outstanding social media service etiquette, with the ability to be versatile in your approach to adapt your style for each customer Strong written and verbal communication skills Experience of working in a customer-facing environment Confident IT skills Flexibility, professionalism, drive and willingness to learn An interest in the Dr. Martens and/or footwear would be highly advantageous Being a self motivated individual that has the ability to objection handle

Languages Requirement:

Fluent in Italian, both written and verbal

Working Hours and